Job Information
The Auto Club Group Remote Insurance CSSR in Dearborn, Michigan
It's a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type: Full time
Exempt/Non Exempt: Hourly
Job Description:
Primary Duties and Responsibilities
Provide a high level of customer-focused sales in a high volume, fast-paced call center environment, using PC, Internet, and ACD phone technology. Provide advanced technical and product information in response to customer questions and/or problems in accordance with corporate policies and procedures. Explain product features and service advantages to existing and potential customers for the purpose of promoting and selling the various membership and/or insurance products and services in order to achieve sales production goals. Recognize and promote cross-sales opportunities within the context of servicing a change to an existing customer's policy. Provide price quotes on all insurance products which factor in all applicable rules (underwriting, business, etc.) and discounts in an effort to complete the sale. Rewrite and reinstate insurance policies according to underwriting and business rules. Complete membership and/or insurance applications, endorsements, and change forms (e.g. address change, etc.) as necessary. Accept payments at point of sale. Make outbound follow-up calls to customers in response to questions or complaints. Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations and obtain and verify payments and other types of information.
Provide efficient processing of customer policies, endorsements, and status and coverage changes. Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g. Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
Respond to telephone calls from customers and agents regarding customer billing status, balance due, etc. In accordance with established procedures, review policies that are in a cancelled status and determine whether reinstatement is an option. Determine monies due and process reinstatement as appropriate. Enter transactions and balance cash entries in order to input changes into systems. Research and adjust account balances when misapplication/overpayment of monies occur and mail refund checks as appropriate. Process returned bank items, write-off service fees, extensions, etc. to correct balances and premium payment records. Contact sales agents to correct receipt-cash discrepancies as needed.
Total Compensation Overview: Insurance Customer Sales and Service Repswill earn a competitive base pay of$21.75 hourly plusbonuses and salesincentives. Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include: 401k Match Medical Dental Vision PTO Paid Holidays Tuition Reimbursement
$1000 Sign-On Bonus for Licensed Property and Casualty Agents To qualify for the Sign-On Bonus, applicants must be new to ACG.Additional details can be provided by our Recruiting Team at the time of application
Required Qualifications Education: High School diploma or equivalent Must attain all appropriate State Property & Casualty insurance sales licenses within 30 days from the start of licensing coursework May be required to attain and maintain state membership licenses as appropriate by department
Experience in /with: Providing a high level of customer-focused service Competently entering information on various screens using a PC keyboard Navigating through a PC Windows environment, including accessing information from multiple applications Managing and navigating multiple sou
