Job Information
Total Renal Care Medical Office Assistant / Care Coordinator HYBRI in Dearborn, Michigan
13200 West Warren Ave,East Dearborn,Michigan,48126,United States of America
It takes a Village to care for our patients and as an Medical Office Assistant / Care Coordinator (CC), you will be at the heart of all the action. Our CCs work together as a team to facilitate the planning and organizing of all critical activities for our patients. The patients we care for are some of the most complex patients and need an excellent care team to help manage their chronic conditions. The Care Coordinator works closely with our Nurse Practitioners, RN Case Managers to make sure our patients receive the highest quality care.
LOCATION:
Commute to Davita Clinics Dearborn, MI metro area, as well as outlying areas.
Maximum commute is 90 minutes from central Dearborn Metro Area.
Position Details:
Working in clinic 3 days per week, working remotely 2 days per week
Full-Time M-F schedule
Daily Start time between 7:00 and 8:00AM EST - Must be able to provide flexibility when needed
Responsibilities:
Completes non-clinical screenings and escalates as needed.
Helps identify eligible resources for patients
Navigates resources for patients
Assists with the referral process & coordinates provider appointments
Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
Communicate directly with patients on a timely basis for all scheduling requirements.
Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
Act in accordance with the DaVita mission and values to deliver high quality care to our patients.
Qualifications:
High school diploma or GED required
At least two (2) years of experience in a professional office environment
Ability to work with and resolve confidential information and/or issues using discretion and judgment
Excellent verbal communication skills over the phone
Proficiency with Microsoft Office/Excel/Outlook
Commitment to service excellence and patient satisfaction
Excellent verbal and written communication skills
Ability to work autonomously
Preferred Qualifications:
Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)
Experience with insurance payors and/or Medicare
Experience working in dialysis clinic and/or with chronically ill patients
Experience working in a medical office environment
Our Core Values:
Service Excellence
Integrity
Team
Continuous Improvement
Accountability
Fulfillment
Fun
What We'll Provide: More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow wit
