Easter Seals Jobs

Description

The eCommerce Lead Analyst will be responsible for day to day efforts tied to the Ecommerce team and their customer websites. They will also be supporting key initiatives from initial reviews to execution. This includes all aspects of eCommerce operations and may include website enhancements, customer and partner enhancements and/or resolution and ad-hoc projects. Responsibilities include coordination of activities, cross-functional team support and ad-hoc tasks to manage and grow the business.

The ideal person has a solid technical date within Ecommerce type sites and mix of solid PM/BA type skills and ability to work with internal and external customers when needed.

Job Responsibilities:

• Project management/Business Analyst type functions of specific initiatives, including business requirements and coordination required for eCommerce platform development and execution

• Drive collaboration with cross-functional teams for Customer Satisfaction and Grow the Business initiatives

• Support integration activities with internal or external teams for corrections, updates, new requirements and joint enhancements

• Coordinate joint activities with business, IT and 3rd party suppliers to deliver improvements and customer satisfaction

Key resource for the design.

• Ensure quality and metrics maintained

• Lead for payment processing-related activities and fraud monitoring and prevention efforts

• Monitor data and trends to proactively mitigate risk in processes or digital content

• Develop or support KPIs and insights and take proactive action for enhancements or corrections and compliance

• Collaborative team player, comfortable working in a high pressure, fast paced environment where identifying needs, providing solutions and adding value is a pre-requisite

• Experience working with large cross-functional team

• Strong organizational, written and communication skills

• Data-driven mindset

• Strong sense of responsibility and ownership, self-starter and proactive attitude

• Customer-focused, with a passion for understanding customers and meeting their needs

• Ability to troubleshoot incident and coordinate with business and technical support groups for resolution

• Previous experience with eCommerce preferred

• Previous experience with retailer or dealer relations, communications and technical processes and support preferred

Skills

Project management, Implementation, Development, Ecommerce, Agile Experience, Strong Customer Facing Skills, Data Driven based projects

Additional Skills & Qualifications

Developed standardized process for documenting requirements and use cases for enhancements/new

functionality and introduced the use of Rally for tracking development

Design, test, and implement the Mobile Service Pilot

Supported Day to Day Operations - Handle Dealer & Customer concerns, fulfillment issues,

and system outages; meet with top dealers and customers to receive feedback and translate feedback into IT

requirements for system enhancements

Pay and Benefits

The pay range for this position is $50.00 - $65.00

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position will be accepting applications until Dec 13, 2024.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.