Job Information
Dayton Children's Hospital Systems Administrator in Dayton, Ohio
Facility:Dayton Children's - Main CampusDepartment:Foundation & ArchitectureSchedule:Full timeHours:40Job Details:The Systems Administrator works in collaboration with the internal customer and vendors to understand their daily business functions and ensure the systems are configured/tuned to meet customer needs on an ongoing basis. This is accomplished by acting as the first-line liaison between the operational stakeholders and vendors for support and maintenance issues. Are responsible for engaging and escalating unresolved issues to the appropriate resources.
Systems Administrator roles are to manage, administer, and assist with implementing organization specific IT systems, analyze incident trend data and provide stable solutions. Proactively monitoring the environment is a critical role in managing operations. Develop written procedures, programs, diagrams, and documentation for internal customers and IS team members. Technical expert for IT applications on projects and helps facilitate technical meetings. It is required that this role proactively communicates with all levels of staff and management and deliver exceptional customer service while ensuring high availability, acceptable levels of performance of enterprise-critical computer resources and always maintain patient safety.
Education
Associates degree from an accredited program required: Bachelor's degree preferred.
Experience
REQUIRED: 2 years of professional experience in IT systems.
PREFERRED: A professional technical certification, such as the Microsoft Solutions Associate (MCSA), CompTia Network+, Cisco (CCNA) other similar certification.
Healthcare environment experience, ITIL process experience preferred
Department Specific Job Details:
The Systems Administrator works in collaboration with the internal customer and vendors to understand their daily business functions and ensure high quality support for the clinical staff on an ongoing basis. Systems Administrators act as the first-line liaison between the operational stakeholders and vendors for support and maintenance issues. It is imperative to provide excellent customer service and positive collaboration.
The Systems associated with the ongoing customer support are:
Active Directory, Group Policy (GPO)
DNS/DHCP
Hyper-V and VMWare Hypervisors
Knowledge of Windows Server, Enterprise and Core for all versions starting with 2016 to current available OS
Print servers, printers, and associated tools.
Knowledge of ESXi is also desirable.
Disciplines and working knowledge of SAN and NAS are foundational to our enterprise environment.
We are moving towards hybrid, cloud and on prem environments. Knowledge in this space is a plus.
Administration responsibilities:
Developing written procedures, programs, and documentation for internal customers as well as fellow IS team members.
Maintain team ticket queue with proper updates of actions performed and leveraging excellent customer support skills. On-Call support after hours, and in rotation with other team members.
The Systems Administrator collaborates with the operational stakeholders to develop comprehensive technology analysis documents, instruction sheets, network diagrams, and process documentation for IT systems and services.
As the technical expert, ownership of projects and facilitating communications as well as driving technical meetings is needed for project success.
It is required that this role proactively communicates with all levels of staff and management and deliver exceptional customer service while ensuring high availability, acceptable levels of performance of enterprise-critical computer resources and always maintain patient safety.
Soft Skills and responsibilities:
As a Systems Administrator, it is important to have open communication, often with documentation between the department teams and sub-teams and is paramount to the way we work.
Full engagement and attention to detail is critical to not only resolving clinical provider and staff technical issues but will also have an integral part in many projects that support the Hospital vision.
Vendor interaction plays an important part in application performance evaluation, troubleshooting potential bottlenecks and identifying possible solutions, then implementing those fixes and enhancements. All of this culminates into and is a key part of our culture.
Education Requirements:
Associates (Required)
Certification/License Requirements:
At Dayton Children's we believe that each moment counts with our patients, families and with each other.
We are moving at a fast pace and are looking for the right talent for our team at Dayton Children's. We want people who embody our values and want to become a part of the Dayton Children's difference. If this is you, apply today!
Our values:
Safety--We make safety our first priority.
Compassion--We deliver compassionate, family-centered care to all we serve.
Ownership--We are the pediatric care experts and act knowing that every patient, visitor and the hospital is our collective responsibility.
Collaboration--We work collaboratively to care for children, their families and each other.
Innovation--We continuously innovate to make Dayton Children's even better today and into the future.
Equity -- We strive for an environment in which all feel welcomed, valued and fairly treated in order to reach their full potential.
Dayton Children’s is proud to be an Equal Opportunity Employer who values diversity and will not discriminate against minorities, women, protected veterans, individuals with disabilities, or on the basis of age, color, gender identity, national origin, race, religion, sex, sexual orientation or transgender status.
