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Job Number: R0206691 IT Operations Engineer The Opportunity: Your combination of people skills and system administrator knowledge makes you the team hero, solving one problem after another. What if you could use those skills to improve the technology supporting the a Research Lab? We're looking for an IT Operations Engineer with excellent customer service skills to help us field client questions, provide technical support, and troubleshoot issues in a cloud operations environment. As an IT Operations Engineer on our team, you'll ensure applications are functioning and available, help to manage user access to various parts of the platform and apply updates to infrastructure and applications as needed. You'll help clients overcome tough challenges through monitoring and performance management. Your knowledge will be vital as you identify problem areas and opportunities for improvement in a mission-critical network. Your communication skills will come in handy as you turn metrics into information and articulate their meaning. This is an opportunity to gain experience in a cloud platform doing IT operations and helpdesk work. We focus on growing as a team, so we'll share techniques, work through challenges, and develop new methodologies together. Work with us and resolve daily challenges as we improve our ability to serve the client's digital needs. Join us. The world can't wait. You Have: 3+ years of experience with customer or technical support Experience with Amazon Web Services (AWS) products and services Experience with Linux or Windows Experience with Commercial off-the-shelf (COTS) tools, such as Sharepoint or Jira Knowledge of helpdesk ticketing systems and queues Ability to work on a fast-paced team Ability to obtain a Secret clearance HS diploma or GED Security+ Certification Nice If You Have: Possession of excellent customer service skills Bachelor's degree AWS Certification Linux Certification Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $60,300.00 to $137,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Work Model Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely. If this position is listed as remote or hybrid, you'll periodically work from a Booz Allen or client site f