Job Information
Ethos Veterinary Health Overnight Veterinary Client Service Representative in Dartmouth, Nova Scotia
Are you passionate about providing exceptional care for pets in need? Do you thrive in a collaborative environment where continual learning and growth are encouraged? Join our team at Maritime Veterinary Emergency + Specialty Centre, where we are dedicated to delivering top-tier veterinary services in a state-of-the-art facility that recently opened in May 2024!
About Us: Located in the heart of Dartmouth, Nova Scotia, our BRAND-NEW 24,000-square-foot hospital is set to become a beacon of compassionate care for pets across the greater Halifax Regional Municipality. From emergency services to specialized treatments, we are committed to excellence in patient care and client service. Embrace the charm of the east coast lifestyle while enjoying the amenities of a vibrant city, including festivals, outdoor activities, and culinary delights.
Position Overview: As a Client Service Representative, you will be the face of our hospital, providing exceptional service to clients and their beloved pets. Working alongside experienced veterinarians and a dedicated team, you will play a crucial role in ensuring a positive experience for both clients and patients.
Compensation:
$19-$25 pending skills assessment leveling
$2.50 Shift Premium:
Weekdays from 5p – 8a
Weekends: Any hours worked between Fridays 5p – Mondays 8a
Schedule:
Aiming for three 12-hour shifts
Overnight hours currently needed
Job Requirements and Responsibilities:
Demonstrate excellent customer service and communication skills
Previous experience as a receptionist in a veterinary emergency hospital setting preferred
Display compassion and patience toward clients
Interact positively in a team environment with members of the medical treatment team
Answer incoming phone calls from clients, veterinarians, and employees
Greet clients and pets upon arrival
Handle emergency situations efficiently and calmly
Present billing estimates to clients and collect payment for bills
Admit and discharge animal patients
Provide regular updates to clients regarding the status of their pet and/or wait time
Document phone conversations in the electronic system
Maintain and file patient records and complete all necessary paperwork
Enter patient information into the company electronic system
Maintain cleanliness of the facility including sweeping, mopping, and wiping down surfaces
Other tasks assigned by supervisor
Benefits:
Opportunities for career advancement and continuing education
Supportive work culture fostering collaboration and growth
CE Allowance
Uniform Allowance
Paid Time Off
Sick Time
Shift Premium
Holiday Premium
Medical/Dental/Vision
RRSP with employer match
Disability Insurance
Life Insurance
If you are passionate about animal care and dedicated to delivering exceptional service, we invite you to join us in our mission to provide the highest quality veterinary care. Apply now and be part of a team that makes a difference in the lives of pets and their families!
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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