Job Information
SHEBAZ, INC dba Healthy at Home Caregivers Care Coordinator in Dana Point, California
Description
- Answer potential client inquiries, perform in home assessments and conduct home visits to existing clients to ensure excellent care is provided and needs are met.
- Responsible for creating and updating care plan for clients. Coordinating with caregivers and family members while anticipating needs, solving challenges and addressing concerns that may arise between clients and caregivers.
- Work closely with our scheduling coordinator in maintaining client schedules to ensure the client and caregiver are matched based on preferences and qualifications.
- Assist with introductions and training for family members and clients as well as caregivers.
- Follow all office communication and documentation protocols and maintain confidentiality of all information pertaining to clients and employees.
- Phone support.
- Perform ad hoc tasks that may be assigned.
- Reach out to facilities, doctors office, senior center etc. to establish referral sources.
Requirements
- High School graduate or equivalent. Bachelors degree preferred.
- Minimum of one to three years of experience in a similar position strongly preferred.
- Positive, outgoing, detail oriented, must have strong organizational skills and ability to build strong relationships with clients and caregivers.
- Exceptional customer service, ability to problem-solve and work in challenging situations and communicate effectively with concerned parties.
- Ability to communicate clearly, both orally and in writing.
- Willingness to spend extended periods in the field with driving as a requirement.
- Ability to pass background checks, possess 2 valid IDs (passport, drivers license, or social security card), complete home care aide registration
