Easter Seals Jobs

Summary The primary purpose is to: Serves as a Supervisory Health System Specialist (HSS) for the Medical Center working under the supervision of the Veteran and Employee Experience Program Coordinator (VEEP) through the Veteran and Employee Experience program. The organizational location of the position is: Veteran and Employee Experience program under the Assistant Director for Outpatient Services, VA North Texas Health Care System, (VANTHCS), Dallas, TX. Responsibilities Duties to include but not limited to: Management and Coordination of Veteran and Employee Experience Program Coordinator (VEEP) through the Veteran and Employee Experience program: Interpret the Health Care system's mission, policies, procedures, and available resources/services to the patient. Demonstrate skills, knowledge, and ability to addresses clinical and non-clinical concerns and complaints for the organization. Assist with General complaints, Congressional, White House and/or patients inquiry letters and provides information with which to answer these inquiries and/or complaints. Acts on the patient's behalf on a variety of questions and issues involving problem resolution and patient advocacy. Perform as front-line representative for the Section/Service with top management in patient care issues that arise due to care and treatment in the health care facility. Ensure the organizations mission and performance are effective. Perform various computer-based task/functions (Excel spreadsheets, Analytics, Sharepoint, V-Signals, Microsoft Meeting tools) to assist in resolving Veteran complaints. Demonstrate the knowledge and skills necessary to apply fact-finding, analytical, and problem-solving methods and techniques to identify problems, draw conclusions and recommend solutions. Identify the elements of clinical, non-clinical, employee or administrative practices which contribute to or create an atmosphere for patient dissatisfaction and recommends changes to the Veteran and Employee Experience Section Chief and Council. Enters, retrieves and analyzes complaints/concerns handled by Veteran and Employee Experience program into V-Signals, Truthpoint or the Patient Advocate Tracking System Replacement (PATS-R). Assist the Veteran and Employee Experience Committee monitor expenditures and recommend allocation of funds based on program needs. Perform direct Supervision involving task and performance, technical support and guidance to the Administrative staff within the Veteran and Employee Experience Program Work Schedule: Monday- Friday 7:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Health System Specialist/PD094380 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/07/2025. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirement (IOR). An IOR is a basic requirement that must be met in order to qualify for entry into this job series. The Individual Occupational Requirement for the Health System Specialist position is: Education: Undergraduate or Graduate Education with a major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Experience: You must have progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following; Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: apply fact-finding, analytical, and problem solving methods and techniques to identify problems, draw conclusions and recommend solutions; create an atmosphere for patient dissatisfaction and recommends changes to the Veteran and Employee Experience Section Chief and Council; Assisting with General complaints, Congressional, White House and/or patients inquiry letters and provides information with which to answer these inquiries and/or complaints; act on the patient's behalf on a variety of questions and issues involving problem resolution and patient advocacy; enter, retrieve and analyze complaints and/or concerns handled by Veteran and Employee Experience program into V-Signals, Truthpoint or the Patient Advocate Tracking System Replacement (PATS-R); perform various computer-based task/functions (Excel spreadsheets, Analytics, Sharepoint, V-Signals, Microsoft Meeting tools) to assist in resolving Veteran complaints. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have completed a Ph.D. or equivalent doctoral degree OR three (3) full years of progressively higher level graduate education leading to such a degree, Or LL.M in the related field of the position to be filled (i.e., hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration) (You must attached a copy of your transcripts). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond above requirements. You will be rated on the following Competencies for this position: Critical Thinking Flexibility Technology Applications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. 1. Accreditation Information: Please site specific the accreditation information from the qualification standards or use the generic description for all others. Example - Sample for LPMHC: The master's or doctoral degree must be fully accredited by the Council on Accreditation of Counseling and Related Educational Programs (CACREP). Verification of accreditation may be made obtained from http://www.cacrep.org/directory/. 2. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. NOTE: If your school was accredited by at the time of graduation but is no longer listed on the website, you must provide documentation of accreditation with your application packet. Additional Information This job opportunity announcement may be used to fill additional vacancies. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.