Job Information
Facility Solutions Group, Inc. Service Coordinator - Level I (NAC) in Dallas, Texas
Service Coordinator - Level I (NAC)
Job Details
Job Location
90 FSG National Accounts - Dallas, TX
Description
Facility Solutions Group is dedicated to timeless contribution and service in lighting, electrical, energy, and technology fields. Our mission is to consistently provide our customers with superior value through quality products, service and support by contributing to the quality of life of all employees.
As one of the nation’s largest single-source providers of lighting and electrical products, electrical services, electrical construction, and energy management solutions we are expanding our staff and seeking aService Coordinator - Level Ito join theNational Accounts - Dallas, TXteam.
As aService Coordinator - Level Iyou will be responsible for opening, dispatching and maintaining service work orders within SLA requirements. The ideal candidate will have mature customer service skills, strong verbal and written communication skills, and be proficient in Excel and Outlook. We are looking for career minded candidates who are willing to learn and grow with the company.
Job duties
Enter and dispatch work orders.
Ensure that work orders have been received by subcontractors and verify the scheduled time and date of the work.
Call subcontractors 24 hours after the scheduled completion date to verify completion or update the status.
Enter accurate and complete notes in the system regarding correspondence with customers and subcontractors.
Act on all incoming phone calls and faxes.
Closing all service calls in the system when work is complete.
Update customer web-based portals.
Acquire necessary materials in order to fully complete the job.
Effectively manage the dashboard and maintain customer as well as FSG SLA requirements.
Other duties as assigned.
Qualifications
Requirements
High school diploma or equivalent
Experience in call center environment - multiple phones lines and customer service.
Valid Driver's License
Must be able to pass drug and background screen.
Ability to multitask while staying organized.
Strong verbal and written communications skills
Positive customer service skills
Experience in lighting and electrical a plus!
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.
Location: 2525 Walnut Hill Lane Suite 400, Dallas, TX 75229Location: 2525 Walnut Hill Lane Suite 400, Dallas, TX 75229
