Job Information
WestRock Company Quality Manager in Dallas, Texas
Career Opportunity:
The Quality Manager role focuses on compliance, customers, and continuous improvement activities to create a total quality culture and reduce quality costs in line with best practice procedures. You will support introduction of new equipment on site and validation processes to meet safety and customer expectations. Additionally, you will promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement.
How you will impact Smurfit Westrock:
Contribute ideas and participate in ongoing business improvement initiatives to reduce overall operating costs, improve margin, and provide input into the strategy and operations of the site
Establish and develop professional working relationships with customers, providing a technical service and reference point as required to support the company\u2019s products and reputation as a quality supplier
Lead and support meetings as required and provide information and analysis as required to support the business in understanding KPI\u2019s and decision making
Review the quality system as appropriate to ensure full compliance with customer and company best practice guidelines and maximize effectiveness of production contributing to consistent operational performance and standards whilst ensuring conformance to the relevant accreditation standards for the site and customers
Provide authoritative guidance and advice on all aspects of quality to the site management team and employees; train and coach employees improving knowledge and skills in quality improvement
Recruit, develop, motivate, and manage a Quality team (QA/QC) that optimizes quality operations and is flexible in the support it offers the business, meeting current and future needs
Manage the customer complaint procedure, facilitate the investigation of quality problems, faults, and non-conformances with production teams; manage corrective and preventative problems to ensure quality standards are maintained. Initiate and control robust investigations to provide corrective and preventive actions (CAPA) and support the complaints handling process and participate in implementing improvement actions to prevent re-occurring issues.
Facilitate customer facing activities and communications including customer visits, responses, and preparation of information whilst leading site audit activities (external body, internal and customer)
Lead quality initiatives and focus groups to support knowledge and understanding of all operatives and grow awareness of quality issues to improve quality
Promote a total quality philosophy at all levels developing a culture of right first time and continuous improvement
Develop an Integrated Quality Management System including quality, environment and health and safety
Continually monitor and review current working practices and make the best use of resources to improve organizational results
What you need to succeed:
3- 5 years\u2019 experience in a Quality Leadership role in a manufacturing environment
Bachelor\u2019s Degree is preferred, ASQ certification is a plus
Printing and / or Packaging industry experience is preferred
Ability to inspire a team with a clear vision and purpose
Ability to teach operational skills to others and mentor/coach accordingly
Customer-focused
Demonstrable experience of leading change and implementing continuous improvement processes.
Demonstrable experience of validating new equipment and processes
Knowledge of Good Manufacturing Practices (GMP)
Root cause analysis and problem-solving, focus on continuous improvement, Lean Six Sigma a plus
Skilled in information handling, analysis, and presentation
Proficient in Microsoft Office and QMS systems
What We Offer:
Corporate culture based on integrity, respect, accountability and excellence
Comprehensive training with numerous learning and development opportunities
An attractive salary reflecting skills, competencies and potential
A generous benefits package starting on your first day of employment, including medical, dental, vision, disability, life insurance, 401k match, annual 401k bonus, paid time off
A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
