Job Information
Bell Partners IT Technician in Dallas, Texas
Join Bell Partners and be a difference maker.
At Bell Partners, our mission is to be the apartment company of choice by creating value and honoring commitments to our residents, partners, and associates. We proudly serve our community of 85,000+ homes across 13 states and the District of Columbia. As stewards entrusted to contribute with care and appreciation, our 2,000 associates succeed in a dynamic space where everyone impacts. We take pride in producing outstanding results and fostering a work environment that allows everyone to contribute to their fullest potential. We rise above industry standards when every associate embraces their unique role and seizes the opportunity to make an impact.
Provide desktop support for regional corporate offices and approximately 250 remote apartment community locations. Respond to assigned trouble tickets within established timeframes for Service Level Agreements and log service requests. Communicate all issues to the IT Manager.
We are seeking a highly motivated and customer-focused IT Technician to join our dynamic IT support team. As an IT Technician, you will play a crucial role in providing excellent technical support and resolving various IT-related issues for our internal users, ensuring all incidents and service requests are efficiently and professionally addressed. The ideal candidate will have proficiency in providing both remote and desk-side support for Windows 10/11, macOS, and troubleshooting network and telecom-related issues.
Key Responsibilities
Technical Support: Provide support for Windows operating systems, including troubleshooting, and resolving issues related to hardware, software, network connectivity, and other IT systems. Utilize ITIL best practices to diagnose problems, identify root causes, and implement solutions to minimize downtime and disruptions.
Incident and Service Request Management: Log and manage all incidents and service requests using ServiceNow. Prioritize and escalate issues as needed, ensuring adherence to SLAs and response time targets.
Remote and On-Site Support: Provide remote and onsite desk-side support as needed, ensuring minimal disruption to operations. Must be able to work and collaborate with other IT Team members across multiple time zones and regions. Configure and troubleshoot Meraki networks to ensure connectivity and security. Troubleshoot VoIP phone systems to resolve functionality and connectivity issues.
Installation and Configuration: Assist with software installations, upgrades, and hardware configurations for new employees or system changes. Collaborate with IT team members and end-users to address technology-related needs and concerns.
Escalation Support: Provide support and streamlined resolution for all Tier 2 relevant tickets. Manage and escalate incidents, problems, changes, and service requests. Be flexible and available for rotation of after-hours support.
Process Improvement: Identify recurring issues and trends to suggest process improvements, system enhancements, or user training opportunities. Continuously review and optimize existing processes in collaboration with other IT functions.
Knowledge Management: Maintain accurate and detailed records of support tickets, solutions, and procedures in the IT knowledge base. Create and update documentation to enable efficient issue resolution and improve team knowledge. Improve knowledge base articles in collaboration with team members.
Project Support: Provide support for various IT projects, ensuring smooth implementation and successful outcomes.
Compliance and Documentation: Ensure thorough and clear documentation, adhere to compliance standards, and maintain effective communication within the team. Align processes with ITIL standards, including change, incident, and problem management, and collaborate with other functional teams for consistency.
Policy Adherence: Follow existing processes, policies, and procedures. Review current practices and suggest optimizations where necessary.
Qualifications and Requirements
Strong technical knowledge of macOS, Windows 10/11, Microsoft Office suite, and common business applications.
Associate’s degree or higher in a technology-related field or equivalent work experience.
Understanding and alignment with Bell Core Values.
Proficiency in using IT service management tools, especially ServiceNow.
Understanding of ITIL principles and practices.
Excellent problem-solving and analytical skills in hardware and software, with the ability to troubleshoot complex issues effectively.
Exceptional customer service, documentation, and communication skills – ability to communicate and work across all levels of the organization, both written and oral.
Skilled in active listening and offering constructive advice, adept at collaborating with others.
Ability to self-manage and think outside the box. Flexible and able to work well under pressure, manage multiple tasks, and meet tight deadlines.
A team player with a positive “can do” attitude, willing to collaborate and share knowledge.
Ability to coordinate with teams and achieve results.
Capable of coordinating with teams to accomplish objectives and deliver results effectively.
Ability to work with externals partners, including vendors and consultants.
IT certifications such as ITIL, CompTIA A+, Microsoft Certified Professional (MCP), or cybersecurity are preferred but not required.
Education and Background:
College diploma or university degree in the field of computer science, information sciences, or related field and/or 3 years equivalent work experience required
Minimum 3 years of IT experience required
Minimum 3 years of experience in the multifamily industry preferred.
MCSE certification preferred
About Bell Partners
Our purpose at Bell Partners is to create communities our residents are proud to call home. We currently own or manage over 85,000 homes in North America and continue to grow. Our people are the most important part of our company. We believe in building a culture that encourages our associates to invest in and serve one another, while pushing each other to take risks, allowing us to grow together and make a difference.
Join Bell to be a difference maker. Apply today!
Bell Partners reserves the right to amend this job description at any time. We are an Equal Opportunity Employer, and as such, we recognize our responsibility to embrace and promote Diversity, Equity, and Inclusion (DEI) throughout all aspects and levels of our organization including talent recruiting and retention, training, workplace culture, and community engagement.
