Easter Seals Jobs

Our patients are our number one priority! We're committed to giving children back their childhood!

Job Posting Title:

Department Assistant

Location:

Dallas - Hospital

Additional Posting Details:

Monday - Friday

7:30 AM - 4:00 PM

Job Description:

Duties/Responsibilities

• Help with the daily operation of a wide variety of activities within the Prosthetics/Orthotics Department

• Act as a triage coordinator for Prosthetics/Orthotics, with multiple responsibilities including: patient (children ages 0-18) and visitor reception, answering phones, scheduling patients, setting and coordinating appointments, and data entry

• Greet and interact with patients, parents, and hospital visitors

• Greet Prosthetic/Orthotic patients; provide them with appropriate information and direct them to their care provider or next appointment, courteously and expediently, in accordance with departmental policies

• Work with confidential information in a professional and responsible manner

• Answer phones, route calls or messages, and assist callers for Prosthetics/Orthotics Department

• Call patients regarding appointments, cancellations, no-shows, or for special activities

• Set appointments for Prosthetics/Orthotics and Mobility, in accordance with departmental policies: limited over bookings; set appointments in designated time windows unless specifically approved by the involved staff member; expeditiously notify appointments to staff and patient/families; inform patient of wait intervals longer than 30 minutes; within twenty-four (24) hours for appointments made by phone; if patient cannot be reached within 48 hours or after two telephone calls, mail appointment slip

• Coordinate schedule and appointments during Prosthetics Clinics (and others), courteously, and so as to maximize practitioner time and exam room availability

• Ensure all persons involved in an appointment or drop-in are informed of the appointment time, duration and possible conflicts, consistently and accurately

• Notify staff of appointments accurately and expeditiously

• Record statistics and generate reports as assigned

• Enter data and compile reports correctly and systematically for efficient retrieval for the following: Orthotic Patient Load (Report, Statistics, Average Turn-Around), Orthotic Technical (Point In-Progress and Points To Be Assigned), and additional Prosthetics records as assigned

• Accurately process and distribute mail, requisitions, documentation, and appointment slips for Prosthetics/Orthotics and Mobility, at least once per day

• Assist with forecast of annual office supply needs, maintain front office supply inventory and adhere to annual budget

  Required Skills/Abilities

• Bilingual preferred

• High school diploma or equivalent required

• Minimum 2 years of experience preferred in a medical office, patient facing

• Knowledge of medical office procedures including Epic preferred

• Familiarity with Orthotics and Prosthetics, Orthopedics, or Pediatrics a plus but not required

• Proficient typing and strong Word/Excel skills needed

At Scottish Rite for Children, we work together with the common goal of helping give children back their childhood. Scottish Rite is a unique place to work because we believe in a collaborative approach, utilizing the care and expertise from all departments. We are always looking for caring, energetic individuals to join our team. We currently have locations in Dallas and Frisco and is an equal opportunity employer.

For questions, contact careers@tsrh.org.