Job Information
The University Of Texas At Dallas CRM Analyst in Dallas, Texas
Posting Number: S06003P
Department: Office of Institutional Success and Decision Support
Salary Range: $83,000, Commensurate with experience
Pay Basis: Monthly
Position Status: Regular full-time
Location: Richardson
Job Description:
The Office of Institutional Success and Decision Support ( OISDS ) seeks a CRM Analyst reporting to the Assistant Vice President for Institutional Success Technology. This position proactively develops and supports the Office of Institutional Success and Decision Support CRM technology product solutions in conjunction with university technology partners. The role will administer the Salesforce Education Cloud and Marketing Cloud platforms and perform feature development in the Lightning App Builder environment.
This role is primarily focused on designing, configuring, and automating solutions for the University Student Success portal, collaborating with stakeholders to define system requirements and enhance the platform. This includes management of user permissions, data integrity, and providing error resolution related to student information. Additionally, the CRM Analyst will monitor system integrations, application platform changes, update rule-based automation, and create documentation of business practices.
Minimum Qualifications:
BA/BS degree in related field with six (6) years related experience; AA/AS degree in related field with eight (8) years related experience; High school diploma with ten (10) years related experience. Equivalent combination of education and experience may be considered.
Preferred Education and Experience:
Preferred Education and Experience
Experience leading technical project development and documenting, training, managing, and supporting university enterprise systems.
Experience with database development including writing and editing SQL queries.
Experience with Salesforce CRM or Marketing Cloud administration, process improvement, and/or web application development.
Experience working in higher education student success or a related field.
Salesforce administrator certification.
Important Message:
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. EOE , including disability/veterans. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator (ADACoordinator@utdallas.edu) . For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator (TitleIXCoordinator@utdallas.edu) .
