Job Information
PROCOLLECT INC Collection Supervisor - Dallas in DALLAS, Texas
ProCollect's Collection Supervisors are self starting salaried collectors who have a strong desire to earn additional money. We provide a competitive salary and benefits package that includes medical, dental and vision coverage. We are actively seeking individuals who are energetic team players with a firm manner of communication and a positive mental attitude. If this describes you, this is the opportunity you should pursue!
JOB RESPONSIBILITIES:
As a CollectionSupervisor with ProCollect, you will carefully adhere to policies, procedures, and laws related to consumer collections.
Additional responsibilities of the Collections Supervisor include:
- Working past due accounts via phone
- Handling escalated calls
- Maintaining accurate collection notes on past due accounts
- Providing general supervision and training of a collection floor
- Operating a collections database in a Windows-based operating system
- Communicating professionally with consumers and team members
- Coordinating supervisor duties
- Evaluating and monitoring employees performance
- Assisting with interviews
- Implementing company policies and procedures
- All other duties as assigned
JOB REQUIREMENTS:
As a Collections Supervisor with ProCollect, you must possess excellent negotiation, telephone communication skills, and an inner drive to succeed.
Additional requirements for the Collections Supervisor include:
- Ability to thrive in a fast-paced quota-driven work environment
- Available to work a rotating shift for collection floor coverage
- Collection floor hours are as follows:
- Monday - Thursday: 8:00am - 8:00pm
- Friday: 8:00am - 6:00pm
- Saturday: 8:00am - 3:00pm
- Strong verbal and written communication skills to include phone etiquette in a professional collection environment
- Goal oriented
- Must meet daily, weekly, and monthly goals
- Must be punctual and dependable
Required Experience:
- Debt Collections: 3 years Minimum of verifiable Collections experience.
Required Education:
- High school or equivalent
