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Job Description

*Job Description

To make our customer business which is on Oracle Cloud (IaaS/PaaS) maximize , TAM organize the engineering teams including Japan Oracle and Global Oracle as one team and will resolve their having issue and the blocker of the customer environment issue as quickly.

TAM will hear the business impact when the customer request us the escalation , after that , TAM will share the information of business impact and manage the escalation phase. Also , TAM will manage the progress for investigation and inform the investigation status to the customer , as this result , TAM will reduce the blocker minimization for the customer business.

TAM will have the quarterly meeting with the customer stakeholders to be shared quarterly plan and explain them our quarterly activity and confirm the next quarterly important customer events , as this result , TAM and the customer will decide the next quarter action plan.

If TAM realized that Oracle should be improvement from the customer voice , TAM will contact to Oracle development team and propose the improvement for the function , service , and so on. TAM will conduct for the improvement of Oracle Cloud.

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Career Level - IC3

Responsibilities

• Develop and manage the Oracle customer relationships with a designated large account, or small number of medium accounts, throughout the contracted engagement.

• Work collaboratively with Sales, the delivery teams and the customers to identify appropriate solutions to meet customer requirements.

• Coordinate delivery of Oracle Services, operating as the primary delivery contact to the customer, aligning contracted services with customer goals and objectives.

• Responsible for delivering to the contracted terms, effective and efficient use of Oracle delivery resources, achieving the contract margin and revenue objectives.

• Identify and submit delivery lads for new opportunities and contract renewals. Establish and maintain a delivery governance model with the customer.

• Act as a point of contact for any major incidents, responsible for managing communication and customer expectations through resolution. Conduct periodic Service Account Planning and Account Reviews. Perform scope and risk management. May have project lead role.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer