Easter Seals Jobs

Job Overview

Provided day-to-day oversight and direction for Customer Service Representatives and Workforce Administrators within the department. Provide expert guidance to PeopleSoft HR users.

Essential Functions

• Manage staff in accordance with company's policies and applicable regulations. Responsibilities include planning and assigning work; appraising performance and guiding professional development; motivating employees; establishing employee training needs; providing training; and advising manager of employee relations issues. Approve actions on human resources matters.

• Assign work to Customer Service Representatives and Workforce Administrators. This includes but is not limited to the following: data input into PeopleSoft HR; input into HP Service Desk tool for transactional processing and customer service support; filing of employee records; audits of transactional activities including quality assurance validations; creation and update of Standard Operating Procedures (SOPs) and ad hoc projects.

• Ensure that activities performed by designated staff adhere to SOPs and Service Level Agreements.

• Ensure that staff comply with data confidentiality procedures and standards.

• Identify, initiate and implement continuous process improvement projects.

• Provide consistent and fair service to customers.

• Foster an environment of teamwork, entrepreneurialism and a spirit of cooperation within the team.

• Liaise with HR Business Solutions team regarding PeopleSoft HR upgrades and impacts on HR PSC team and training manual updates and maintenance.

• Act as first point of contact regarding PSHR enhancements such as new upload processes.

• Manage special projects and ad hoc activities as assigned by HR PSC management.

Qualifications

• Associate's Degree Req

• 3 years experience in HR or HRIS experience Req

• 1 year in a customer service role Req

• 1 year in a supervisory role Req Or

• Equivalent combination of education, training and experience Req

• Excellent verbal and written communication skills

• Strong personal computer and keyboarding skills

• Proficient in use of Microsoft Office applications

• Strong organizational skills

• Effective project management skills

• Ability to analyze data and recommend and/or implement solutions to operational problems

• Ability to identify process improvement opportunities and implement change effectively

• Ability to cope with a high workload

• Ability to work independently and within teams

• Ability to establish and maintain effective working relationships with coworkers, managers and clients

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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