Easter Seals Jobs

Key Characteristics

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests and fellow PF team members.
• Pride yourself on your work while being punctual, reliable and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quickly apply information you learned during the online and hands-on training.

Essential Duties and Responsibilities

• Member Engagement through Training Duties
• Operate the Planet Fitness PE@PF program, including creating the schedule for members. This includes Orientation and DYOP (Develop your own program).
• Proactively engage with members on the club floor regarding their fitness goals; instruct them on how to safely use the equipment and provide support as needed.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Frequently perform a comprehensive walk of all fitness areas to ensure a great member experience. Quickly address issues as they are identified.
• Perform prospective member calls and tours; assessing their membership needs and offering Trainer services.

Front Desk Tasks (as needed)

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Resolve member concerns and escalate to a Manager as needed.
• Cleaning and Maintenance (as needed)
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.

Qualifications/Skills

• 6-12 months of experience in a customer service environment is preferred.
• Must be 18 years of age or older
• Ability to pass a background check
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Nationally Certified Training Certificate required
• Basic computer proficiency

Physical Demands

• Continual standing and moving throughout the club to accomplish tasks during shift.
• Continual communicating in person or on the phone to exchange information during shift.
• Must be able to lift up to 75 pounds.
• Will encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving self in different positions, including bending and twisting, to accomplish tasks.

Healthy and Safety Requirements

• All employees of Planet Fitness are responsible for contributing to a safe and healthy workplace.
• All employees are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.

Equal Opportunity Employer