Easter Seals Jobs

JOB REQUIREMENTS: Description Responsible for managing debit and credit card fraud and dispute close out from respective processors. Be knowledgeable in credit and debit card dispute processing, keeping abreast of rules and regulations and working with members and processors to resolve dispute related issues. Responsible for verifying adjustment, communications, and resolution of fraud and dispute claims. In a backup capacity, learn the fraud and dispute process, adjusting cardholder accounts and communicating with members on their claims of fraud or dispute. Essential Functions Review daily closeout reports from debit and credit card processors. Review disposition of closeout or representment documentation. Receive and review chargeback documentation provided by merchant Using designated communication method, notify member of next steps, either requesting additional information or explanation of closeout. Receive additional information from member and provide documentation to processor within designated time frames when applicable. General ledger posting Enter information on spreadsheet for CU loss or adjust member account based on closeout resolution Work directly with processor on any errors that are discovered in the processing of any claim of fraud or dispute for appropriate liability/reimbursement. Balance required dispute GL\'s and work with accounting and processor on any discrepancies Complete month end reconciliation In a backup capacity, review, investigate, and process debit and credit card claim of fraud and disputes reported by members through in person or online channels. Investigate claims using tools and applications accessible to determine dispute options and cardholder liability. Investigation will include communication with member either verbally or written. Investigate claims based on established processes, procedures, and Visa/State/ and Federal regulations. Process member adjustments within required timeframes. Maintain thorough knowledge of Visa rules and regulations, state and federal regulations, and Regulation E,to process all phases from initial claim to arbitration or closeout within specified regulatory timeframes. Complete CUMIS bond claim filing for all card related losses that are not automatically processed by our card processor. Review dispute related reports to ensure timely processing by vendors. Work directly with vendor on issues and report any delays to Manager of Card Services. Ability to communicate effectively with individuals involved with actual or potentially fraudulent activity. Understand and is accountable for executing all job functions in a way that is consistent with the requirements of BSA, OFAC, and USA Patriot Act/Customer Identification Act (CIP). Note: Failure to comply with requirements may... For full info follow application link. Summit Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Veterans, Minorities and Individuals with Disabilities. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A7D9756D0BA74D79