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SUMMARY

Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed

Why Ryder

• Competitive salary and benefits

• RRSP and stock options

• Ryder perks and discounts

• Development Opportunities

Compensation

The salary for this role ranges from 85,000-90,000 plus a bonus plan.

ESSENTIAL FUNCTIONS

Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system

Reports the effectiveness of the Quality Management System at regular management meetings

Supports regulatory compliance and certification requirements

Assists in implementing and maintaining Customer Satisfaction Management Process

Performs all functions related to Quality Assurance for a start-up or expansion

Engage the operations team and the customer to ensure achievement of business objectives

Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma

Provide training on Quality Assurance topics to identified employees

Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors

Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

ADDITIONAL RESPONSIBILITIES

May lead Continuous Improvement projects as necessary

Exerts some influence on the overall objectives and long range goals of the organization

Managing Diversity & Inclusion

Performs other duties as assigned.

EDUCATION

Bachelor's degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.

EXPERIENCE

Seven (7) years or more experience Operational Management

Five (5) years or more experience Quality Management/Process Improvement

SKILLS

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Comfort around higher management

Ability to build strong customer relationships.

Effective leadership skills. Decision quality, managerial courage

Friendly and service-oriented. Approachability

Seeks to acquire knowledge in area of specialty.

Highly thorough and dependable. Perseverance, integrity and trust

Demonstrates problem solving skills.

Develops and delivers effective presentations. Business acumen

Builds and manages effective teams. Ability to direct others

Ability to be comfortable and effective with issues that lack clarity, structure or certainty.

Strong verbal and written communication skills.

Ability to work independently and as a member of a team.

Flexibility to operate and self-driven to excel in a fast-paced environment.

Capable of multi-tasking, highly organized, with excellent time management skills.

Detail oriented with excellent follow-up practices

KNOWLEDGE

MS Office; advanced level.

MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred.

Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.

LICENSES

Certified Six Sigma Green Belt (1 Year, preferred).

Other ASQ's Certified Quality Auditor (1 Year, preferred).

TRAVEL

1-10%

#LI-J

Job Category: Quality

Ryder is an equal opportunity employer. We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.

In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at 226-213-4040.

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Ryder est un employeur offrant l’équité en matière d’emploi. Nous valorisons la diversité et l’inclusion en milieu de travail et nous encourageons tous les candidats qualifiés à postuler, y compris les femmes, les minorités visibles, les autochtones et les personnes avec un handicap. (L'emploi du genre masculin dans ce texte ne se veut pas discriminatoire et n'a pour but que de l'alléger)

Conformément à son engagement envers la diversité et l'inclusion, Ryder accueille et encourage les candidatures de personnes handicapées. Des accommodements peuvent être proposés sur demande pour les candidats qui participent à toutes les sphères du processus de recrutement, de sélection et d'évaluation. Si vous nécessitez un accommodement, veuillez informer le représentant des ressources humaines de la nature de l'accommodement souhaité afin que nous puissions discuter de vos besoins avec vous. Si vous avez besoin d'assistance pour postuler, veuillez nous appeler au 226-213-4040.

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