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Join Nespresso Nordics – We are looking for the Power of YOU!

We are now on the lookout for a dynamic and dedicated Technical Quality Manager, leading a team of three specialists within After Sales (B2C & B2B), Quality Assurance, Safety, Health, and Environment. If you have a passion for quality assurance, technical compliance, and consumer satisfaction, then come join us on an exciting journey!

Working at Nespresso

Nespresso is a place where coffee is not just a beverage; it is a lifestyle. Our people are the heart of our business, and our culture is the driving force behind our success. We believe in inspiring, caring, acting, and innovating to make a positive impact on our communities, customers, employees, and the planet. We are committed to achieving Net Zero by 2050 and invite you to join us in this journey.

Your Job

As our new Technical Quality Manager, you will play a key role in ensuring compliance in Food Safety, Quality, Technical and SHE (Safety, Health, and Environment) across the Nordic region (Denmark, Sweden, Norway, Finland, and Iceland). In essence, you will have three main areas of responsibilities:

• Driving Quality You will be responsible for driving quality in products and services, safeguarding a consistent consumer experience across channels, and driving cross-functional continuous improvement.

• Ensuring Compliance You will ensure our systems meet Nestlé, ISO 9001, ISO 14001, ISO 45001, B Corp, EU, and other relevant standards, monitor adherence to regulations, and conduct audits and reviews.

• Knowledge Building You will ensure that the knowledge of customer-facing channels (Retail, Trade, eCom, Customer Care) as well as B2B are up to par and engage with internal and external networks to promote Nestlé and Nespresso's quality goals.

This is a Nordic position, and you will be based in our office in Copenhagen. You will work with a range of internal and external stakeholders in your daily work, and you will report directly to our Nordic Customer Care & Services Manager for Nespresso, who is also based in Copenhagen.

We are looking for the Power of YOU

To thrive in the position, you have a passion for technical quality and are always looking to learn more within your field. You have demonstrated management capabilities, including the ability to lead, coach, engage, and influence. You are flexible and enjoy working in a fast-paced and dynamic environment. In addition to this, you:

• Hold 3-5 years of experience from a similar Technical Quality role, preferably in an international business environment.

• Hold a relevant educational background, preferably within Technical, Food Technology/Science, Engineering, or similar).

• Have management exposure across several functions, including Machine/Quality Management/SHE/After-Sales Service, and the ability to effectively communicate and deliver results in working with both Operational and Commercial stakeholders.

• Are fluent in English, and ideally also in one of the Nordic languages.

• Are able and willing to travel 10-15% of your working hours (mainly within the Nordics, but occasional travel outside the region may occur).

Join Nespresso Nordics and Make Your Mark

At Nespresso Nordics, we value your individuality. If you are ready to be part of a supportive and inspiring team, apply today. Together, we will redefine what is possible.

*Would you like to know more about us?  *

Follow us on LinkedIn (Nespresso (https://www.linkedin.com/company/nestl-nespresso/) and Nestlé (https://www.linkedin.com/company/1393/) ), if you would like to be notified of new opportunities and learn more about our values. Follow us on Instagram (Nespresso (https://www.instagram.com/nespresso.dk/) and Nestlé (https://www.instagram.com/nestlenordic/) ), if you want to know more about our company culture and see what it is like to work with us.  

The selection process & Contact

We look forward to hearing from you, so please do not hesitate to take this opportunity to submit your application and CV as soon as possible, and by August 7, 2024, at the latest. If you have any questions regarding the job, please contact Nordic Customer Care & Services Manager, Marcus Berntsson (https://www.linkedin.com/in/marcus-berntsson-w8n0m0re/) on +45 26 89 76 39, or our former Nordic Technical Quality Manager, Andreas Lagerstedt (https://www.linkedin.com/in/andreas-lagerstedt-18029a3/) on +45 28 29 62 92 (now acting as Nordic Sustainability Manager for Nespresso). Due to vacation, we are expecting that first interviews for the position will commence from week 33 and onwards.

Please note that we only accept applications sent to us via our Careers site.

Preferred start date: as soon as possible

We look forward to hearing from you!

About Nestlé Nespresso SA

_Nestlé Nespresso SA is the pioneer and reference for highest-quality portioned coffee.  The company works with more than 120,000 farmers in 15 countries through its AAA Sustainable Quality™ Program to embed sustainability practices on farms and the surrounding landscapes.  Launched in 2003 in collaboration with The Rainforest Alliance, the program helps to improve the yield and quality of harvests, ensuring a sustainable supply of high-quality coffee and improving livelihoods of farmers and their communities.  _

In 2022, Nespresso has achieved B Corp™ certification - joining an international movement of 4,900 purpose-led businesses that meet B Corp’s ambitious standards of social and environmental responsibility and transparency.

For more information, visit the Nespresso corporate website: www.nestle-nespresso.com