Easter Seals Jobs

The best thing about this role Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. What you'll do In the ever-changing field of Radiology, it is necessary to have high quality, specialized scheduling staff who coordinate patient appointments and monitor critical access points for patients and providers. The Imaging Schedulers participate in department and modality specific training to accomplish these goals. The Schedulers are vital in the smooth daily flow for the department of Radiology. In addition, the Imaging Schedulers back up scheduling processes and phones for other areas such as Vascular Lab and DXA as well as affiliate sites. This staff member is expected to demonstrate excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to technologists, nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. Will also have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. Answer screen and triage phone calls in a positive, professional and helpful manner, always utilizing the Bassett three-part greeting Utilizing departmental protocol, obtain requisitions from ordering provider’s offices in advance of the scheduled appointment, transcribe outside patient orders and schedule appointments in a timely and confidential manner including the prior authorization from the outside provider office Schedules outpatient appointments via telephone request directly from patients, referring provider offices, referral work ques and through EMR messaging according to modality and departmental protocols as observed through manager and modality feedback Proactively resolves problems and makes decisions within the scope of authority, able to function independently by utilizing recourses and tools available Present a positive image of Bassett Healthcare Network through professional appearance and behavior as observed by manager Always ensure the confidentiality of protected health information, understanding patient privacy rights and the Patient Bill of Rights Radiology staff may be asked to cover multiple functions in a single shift as needed to support departmental requirements and patient flow Using the duty/call schedule, staff will coordinate appropriate clinical appointments for Radiologist staff Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibility, including information systems, insurance requirements, and office procedures and protocols Attends departmental staff meetings of all area (Radiology Scheduler) meetings as seen by meeting minutes Maintain job specific knowledge and proficiency (may include, but not limited to Cadance, Radiant/EPIC, RIS, etc.) by attending meetings, training and reading all pertinent training, documentation and memos as documented EPIC/Radiant– Scheduling/Billing system Can register new and established patients, updating insurance as necessary, as per competency requirements Can schedule, cancel or reschedule Radiology specific modality appointments as per Radiology procedures and protocols Schedules at the Bassett affiliate locations to the advantage of the patient and ordering provider Covers affiliate scheduling lines when requested by management from those locations Keeps access in mind during scheduling and report any instances of excessive backlog for any given modality Comply with all down time procedures for scheduling Scheduler II staff will complete EPIC Template Build changes after they have been reviewed and approved by technical leads and management Scheduler II staff will reconcile Prior Authorization Report and emails utilizing established processes Scheduler II staff – Proficiently uses master scheduling functions to manage modality schedules as evidenced by modality feedback Scheduler II staff – Proficiently uses daily scheduling functions to manage modality schedules as evidenced by modality feedback Scheduler II staff – take an expert role in 1 or more modality as evidenced through modality feedback Registration/Cashier Functions Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits Greets patients quickly and courteously as indicated by patient, departmental feedback and supervisory observation Distributes and documents Advanced Directive information to all new and established patients over the age of 18 with accuracy as documented by random audits and scheduled reports Receive and record all co-payments with accuracy as determined through daily cash verification and reporting procedures Maintain and balance daily cash bag with no more than 2 minor errors per year as determined through daily cash verification and reporting procedures Should be able to help with cross-department coverage in cases of emergency need Maintains competency in all registration computer programs required ( AccuReg and EPIC) to perform job Performs similar or related duties as requested or directed What we need from you Education: High School Diploma or GED, required 2 year Associate Degree, preferred Experience: 2 year experience in a busy office environment, dealing with public and inbound phone calls ,required. Associate’s degree will waive 1 year experience requirement Must have 1 year as a Scheduler 1 and at least 2 of the following: EPIC Template Builder Cross coverage for Registration Point person for modality Perform daily cashier cash-up Specific job proficiencies Knowledge of scheduling I.R. procedures PETCT dose ordering process Skills: Computer Skills Communication Maintain Confidentiality Customer Service Physical Requirements: Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met Occasional balancing, climbing, crouching, kneeling, lifting, pulling, pushing, reaching, standing, stooping, walking Frequent grasping, hearing, repetitive motion Constant typing/clerical/dexterity, seeing/monitor/computer use, talking Hazards: Occasional bodily fluid/bloodborne exposure, radiation/radiant energy Travel: Occasional Travel - The job may require travel from time-to-time, but not on a regular basis Total Rewards Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include: Paid time off, including company holidays, vacation, and sick time Medical, dental and vision insurance Life insurance and disability protection Retirement benefits including an employer match And more! Specific benefit offerings may vary by location and/or position. Pay Range Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Pay Range Minimum: USD $17.67/Hr. Pay Range Maximum: USD $26.50/Hr. We love the difference people bring We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.