Job Information
Centennial Bank Technical Support Technician II (TECHN012432) in Conway, Arkansas
This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4435229
The Technical Support Technician II is responsible for the resolution of hardware and configuration issues. This position provides support and assists with the educational development of entry-level technicians.
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Provide level II support to identify, diagnose, and resolve issues for users of the personal computer software and hardware, network, the Internet and new computer technology; communicates solutions to end-users. This duty is performed daily, about 75% of the time.
2. Support and mentor level I technicians. This duty is performed daily, about 15% of the time.
3. Act as a backup resource for all onsite service calls. This duty is performed as needed.
4. Immediate backup for all Technician I duties. This duty is performed daily, about 10% of the time.
5. Work with third party vendors to resolve higher level issues. This duty is performed as needed.
6. In-house repair of common branch equipment. This duty is performed as needed.
7. Maintain industry knowledge and certifications to recommend system and process improvements. This duty is performed daily.
8. Provides assistance to technical support supervisor in creating materials for end-user frequently asked questions (FAQs). This duty is performed daily.
9. May be required to work an alternative location within the bank. This duty is performed daily.
10. The ability to work in a constant state of alertness and in a safe manner. This duty is performed quarterly.
11. Completes required BSA/AML training and other compliance training as assigned.
12. Perform any other related duties as required or assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION AND EXPERIENCE
Knowledge of a specialized field (however acquired), such as basic accounting, computer, etc. Equivalent of four years in high school, plus night, trade extension, or correspondence school specialized training, equal to two years of college, plus 2 years related experience and/or training, or equivalent combination of education and experience.
COMMUNICATION SKILLS
Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. ability to write reports, business correspondence, and policy/procedure manuals; ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.
CRITICAL THINKING SKILLS
Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.
PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS
Microsoft Certified Professional (MCP)
CompTia A+
CompTia Network+
SOFTWARE SKILLS REQUIRED
Intermediate: Presentation/PowerPoint, Spreadsheet, Word Processing/Typing
Basic: 10-Key, Database, Programming Languages
The noise level in the work environment is usually moderate.
ADDITIONAL INFORMATION
Required Education and Experience:
- 2 + years of experience installing, maintaining and troubleshooting Microsoft Products\ - 2 + years of experience supporting and troubleshooting pcs in networked environment\ - 2 + years of network hardware and software troubleshooting experience
Re uired Proficiencies:
- Must be able to communicate effectively with users\ - Must be well organized with technical documentation skills\ - Strong interpersonal, written, and oral communication skills\ - Be able to work well with other people in a team oriented environment\ - Able to conduct research into networking issues and products as required\ - Must be self-motivated and work with modest supervision\ - Knowledge of Desktop operating systems\ - Knowledge of various software applications and basic hardware for PC\ - Knowledge of Int
