Easter Seals Jobs

Bilingual Scheduler (French & English)

The Scheduler is responsible for the order staging data entry to insure the timely fulfillment of product requests as well as communicating to the key stakeholder's product ETA and timing of delivery.

Responsibilities:

• Provide order staging data entry (Baan) of all equipment orders;

• Schedule deliveries according to customer's request;

• Communicate special needs and requests to delivery carrier;

• Ensure equipment is configured according to the pick ticket/sales order;

• Ensure all paperwork is processed accurately and completely;

• View equipment availability based on requests and stage orders as required;

• Communicate product availability to the sales group and timing of delivery based on planned delivery date;

• Data Entry into Transportation system for delivery of product;

• Communicate product needs to inventory control management as needed and required;

• Other duties as assigned by manager.

Qualifications:

• Post Secondary Education

• Minimum of 2 years Customer Service experience

Knowledge & Skills:

• Fluent written and verbal communication in French and English

• Strong knowledge of ERP, Baan an asset

• Excellent customer service skills

• Fosters and creates a team work environment

• Interacts professionally at all levels internally and externally

• Ability to encourage and build positive relationships and communicate effectively with all coworkers and outside vendors;

• Excellent interpersonal and relationship building skills; team building skills

• Strong conceptual, analytical and problem solving skills

• Strong organizational, time management and planning skills with the ability to prioritize and multi-task

• Strong problem solving skills and sound decision making abilities

• Proficiency in the use of Microsoft Office products (Word, Excel, Visio, PowerPoint)

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.

• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.

• Augment your education with team member tuition assistance programs.

• Enjoy paid vacation time and paid holidays annually.

• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.