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EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, we’re driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information — when, where and how people need it. We’re seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

Your Opportunity

As a Product Documentation Strategist your primary responsibility will be to develop a documentation strategy for the FOLIO product management team. You willaccomplishthis by developing a documentation strategy template, consulting with members of the team to clearlyidentifyall relevant stakeholders and understandcurrentstate of FOLIO documentation before formulating a strategy.

This remote position is U.S.-based only (excluding U.S. territories).

What You'll Do

• Createor customize a documentation strategy document

• Understandthe basics of AgileProject Management

• Facilitate discussionsregardingproduct and process documentation

• Utilize best practice techniques in preparing a documentation strategy forthe FOLIO product and the product management team

Your Team

You will become a member of the FOLIOproductmanagementteam, a team of 10product professionals with an exceptionaldepth ofexpertisein software development and library technology.Ourteam enjoys the flexibility and balancethatworking remotely offersand has attracted talent from across the world. There will be ample resources, tools, training, and support to ensure your success as aProductDocumentationStrategistand your development and career growth at EIS

About You

• Undergraduate student graduating December 2025 or later, eligible to work in USA

• Keen interest in writing technical documentation and understanding how people consume information

• Strong communicationskills and ability to work collaboratively

• Background or Interest in knowledge management, content strategy, and documentation strategy

What sets you apart :

• Thrive in fast-paced environments and eager to take on new challenges

• Detail-oriented, organized, and have a knack for problem-solving

• Interest inbuildingtechnical documentation

• Understanding of best practices for organizing information

• Excel at creating clear and concise written and visual documentation

• Interest inbuilding business process documentation

Pay Range

USD $20.00 - USD $26.00 /Hr.

The actual salary offer will carefully consider a wide range of factors including your skills, qualifications, education, training, and experience, as well as the position’s work location.

EBSCO provides a generous benefits program including:  

-Medical, Dental, Vision, Life and Disability Insurance and Flexible spending accounts  

-Retirement Savings Plan

-Paid Parental Leave 

-Holidays and Paid Time Off (PTO) 

-Mentoring program 

And much more! Check it out here: https://www.ebsco.com/about/benefits

We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, sex, pregnancy status, age, national origin or ancestry, ethnicity, religion, creed, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

We comply with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local law.

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Early Career/Intern Talent Community

Location US-Remote

ID 2024-1661

Category Product Management

Position Type Intern

Remote Yes