Job Information
KPMG LLP Service Designer, GenAI Experience in Columbus, Ohio
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today's most important industries. Our growth is driven by delivering real results for our clients. It's also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it's no wonder we're consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360 and others. If you're as passionate about your future as we are, join our team. KPMG is currently seeking a GenAI Designer to join our Digital Nexus technology organization. This is a remote work opportunity. Responsibilities: Advocate actively of user experience and support in the planning and facilitation of design thinking sessions aimed at improving and/or designing new services and products, particularly through generative Artificial Intelligence (AI) assistants and agents Develop end-to-end service blueprints, journey maps, and customer experience maps to visualize the user experience and how technology, data, and business processes need to align in the delivery of seamless and holistic services Translate requirements, user stories and business processes into optimized flows across all relevant platforms and products Design wireframes with usability best practices top of mind, creating high-fidelity prototypes to test and iterate on design concepts Supports development and use of Design Systems and standard library of reusable assets across various applications and products Work closely with cross-functional teams, including designers, engineers, product managers, and stakeholders to ensure alignment and effective communication; conduct usability testing and gather user feedback to refine designs and improve the overall user experience Qualifications: Minimum three years of experience in user research, service design, user experience (UX) design, and user interface (UI) design; strong understanding of service design principles and methodologies Bachelor's degree from an accredited college or university is preferred Proficiency in design tools such as Figma, Adobe XD, or Sketch; knowledge of generative AI technologies and their applications Experience working in an Agile design/development environment Excellent communication and collaboration skills; ability to think critically and solve complex problems; passion for creating innovative and user-centric experiences Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future; KPMG LLP will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa KPMG complies with all local/state regulations regarding displaying salary ranges. If required, the ranges displayed below or via the URL below are specifically for those potential hires who will work in the location(s) listed. Any offered salary is determined based on relevant factors such as applicant's skills, job responsibilities, prior relevant experience, certain degrees and certifications and market considerations. In addition, the firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle. Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health. Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm pub