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Senior Manager Requisition ID 2024-44862 Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location US-OH-COLUMBUS Location Name 03895 - OEC FAIRGROUNDS Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 717 E 17TH AVE Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City COLUMBUS Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province OH Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 43211-2489 JobLocation_Header COLUMBUS OH United States Telecommute No Position Type (Portal Searching) Full-Time Category (Portal Searching) Parking Operations Management Overview SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter. We seek an effective Senior Manager who enjoys motivating their team and applying creative problem-solving. This professional will have strong customer service skills, a knack for crunching numbers, and a willingness to lead by example. Importantly, the individual will ensure that every interaction is a meaningful one. Come pave the way with SP+, a company driven by its three core values: Ingenuity, Diversity and Integrity. What we offer Fantastic opportunities for career growth. A knowledgeable, high-achieving, experienced team. Learning opportunities through our internal training program, SP+ University. A diverse company that cares about inclusion, innovation, the environment, and more: visit www.spplus.com to learn more. A free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. 401(k) Match Program. Health Insurance, Vision, and Dental. Short-Term and Long-Term Disability. Life Insurance. Responsibilities What you'll do Deliver on Our Promise by ensuring every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations. Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems. Utilize the SP+ cutting-edge suite of technology solutions to best serve our clients and customers' needs. Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours." Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement). Hire, develop, train, and supervise a diverse team of Promise-driven employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions. Qualifications What you need