Job Information
Hub International Senior Client Specialist in Columbus, Ohio
POSITION SUMMARY:
Overmyer Hall Associates is seeking to add a Senior Client Specialist to their Commercial Lines team! The Senior Client Specialist will provide professional and operational support to commercial lines clients and OHA associates, with a focus on excellent customer service, teamwork and career development.
ABOUT HUB INTERNATIONAL:
Overmyer Hall Associates, a Hub International company, is one of the largest property & casualty insurance agencies in Central Ohio, specializing in commercial insurance, risk management, surety and personal lines. Hub International is a leading full-service global insurance broker and financial services firm providing risk management, insurance, employee benefits, retirement and wealth management products and services. With more than 18,000 employees in offices located throughout North America, Hub’s vast network of specialists brings clarity to a changing world with tailored solutions and unrelenting advocacy, so clients are ready for tomorrow.
Do you have a passion for success and a desire to grow? Do you want to be part of a diverse, professional team who will always have your back? Overmyer Hall Associates leads the insurance industry because of our expert team members and their access to continuing education. A career at Overmyer Hall Associates means colleagues continue to grow, client relationships continue to strengthen, and the endless opportunity to thrive in a meaningful culture.
WHAT WE OFFER YOU:
At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:
Competitive salaries and benefits offerings
Medical/dental/vision insurance and voluntary insurance options
Health Savings Account funding
401k matching program
Company paid Life and Short-Term Disability Plans
Supplemental Life and Long-Term Disability Options
Comprehensive Wellness Program
Paid Parental Leave
Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off
Great work/life balance, because that’s important for all of us!
Focus on creating a meaningful environment through employee engagement events
The ability to be a part of a motivated, winning team with the opportunity to learn from colleagues who are amongst the top talent in the industry!
Growth potential - HUB is constantly growing and so can your career!
A rewarding career that helps local businesses in the community
Strong community support and involvement through HUB Gives
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Communicate with OHA associates, clients and carriers via phone and email to provide answers to questions or concerns relevant to commercial lines policies and products
Investigate and resolve issues in a timely and thorough manner seeking help from OHA associates, carriers and other resources as needed
Document all communication and activity accurately and timely per Overmyer Hall Associates procedures
Accurately review and compare carrier quote worksheets, terms and conditions
Coordinate policy expirations with OHA associates to obtain and process renewal information
Create new and renewal certificates of insurance templates in CSR24, ensuring accuracy of policy detail and attachments
Process complex certificates of insurance and contract reviews
Process policies, cancellations, audits and endorsements
Prepare and update renewal proposals and summaries
Complete policy application details for newly bound policies into Epic
Quote, bind and issue flood policies and assist with flood renewals
Responsible for agency billing, including creating premium allocations & renewals and following up on cancellations and billing issues
Attend and participate in carrier and client meetings
Participate in applied user group online forums and education for latest trends in Epic and CSR24
Pursue and maintain professional insurance designations as recommended by OHA
Perform all other duties as assigned by Commercial Client Specialist Supervisor and/or Commercial Lines Operations Manager
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
REQUIREMENTS:
2-3 Years of Commercial Insurance experience and knowledge of commercial insurance and products required
Ohio Property and Casualty license required
Professional designations are preferred
College degree preferred. High school diploma or equivalent is required
Strong understanding and comfort using Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
Existing knowledge of Applied Epic is preferred
Proficient at navigating multiple carrier websites and online rating platforms
Strong customer service, organization and time management skills
Strong decision making and problem-solving skills
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here at http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm .
EEOAA Policy (https://hubinternational.jobs/eeo/)
E-Verify Program
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