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Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability.

As a Lead Site Reliability Engineer at JPMorgan Chase within the Enterprise technology, network operations team , you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job responsibilities

• Participate in the engineering design/review process for the JPMC Wide Area Network (WAN), defining the Non-Functional Requirement and work with the various teams to implement the solution with the clear documentation

• Improve aspects of network products related to reliability related nonfunctional requirements such as logging, monitoring, observability, performance, scalability, capacity, resiliency, etc.

• Participate in the engineering design/review of nonfunctional requirements for Quantum Key Distribution, SD-WAN and SASE architectures

• Participate in the engineering design to support network segmentation practices

• Collaborates with technical experts, key stakeholders, and team members to resolve complex problems, automate processes, reduce toil and modernize operations

• Understands service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers

• Perform research and discovery on industry tools and lead build versus buy

• Participate in on-call rotation as an escalation contact for production issues

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability Engineering concepts and 5+ years of applied experience

• Professional level engineering knowledge of IP routing protocols such as OSPF, BGP, ISIS

• Professional level engineering knowledge of IPv4/v6, MPLS, segment routing.

• Ability to contribute to large and collaborative teams by presenting information in a logical and timely manner with compelling language and limited supervision

• Ability to proactively recognize road blocks and demonstrates interest in learning technology that facilitates innovation

• Experience in observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others

• Experience with one or more application performance management technologies (AppDynamics, Dynatrace, Riverbed SteelCentral, Prometheus)

• Ability to initiate and implement ideas to solve business problems

• Experience with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform

• Experience triaging and diagnosing issues in complex distributed architectures leveraging infrastructure and application telemetry

Preferred qualifications, capabilities, and skills

• CCIE with service provider experience is preferred.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans