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Information Technology Account Manager (Vacancy)

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Information Technology Account Manager (Vacancy)

Salary

$45.06 - $67.60 Hourly

Location

Varies by position

Job Type

Full-time

Job Number

24-0603-V2

Department

47 Department of Technology

Division

Division of Information Services

Opening Date

11/26/2024

Closing Date

12/10/2024 11:59 PM Eastern

• Description

• Benefits

• Questions

Definition

The Columbus Department of Technology (DoT) is currently seeking candidates to replace a vacancy on the Information Technology Account Manager team. This customer-facing position will help DoT continue to strengthen partnerships with outside departments, ultimately leading to successful delivery of technology services and support.

Under direction, is responsible for analyzing departmental technology requirements, coordinating the implementation of the technology systems within the departments, and overseeing the execution of service-level agreements between the departments and the Department of Technology (DoT); performs related duties as required.

Examples of Work

(Any one position may not include all of the duties listed, nor do the examples cover all of the duties that may be performed.)

Consults with department representatives to optimize the execution of the department’s business processes, needs, and expectations as they relate to technology requirements and goals;

Analyzes and reviews the department’s technology requests ranging from help desk tickets to implementation of new systems;

Prepares and monitors departmental budgets for information technology needs and drafts language for execution of the budget;

Analyzes the current available third party systems to determine compatibility with, and adaptability to the department’s needs and the City’s technical capabilities; reviews and analyzes department requests for additional services and equipment to determine feasibility of obtaining resources;

Collaborates with technical specialists in areas such as database, and programming to adapt systems to specific departmental requirements; identifies potential problems and recommends solutions;

Coordinates the testing and implementation of departmental technical systems with Department of Technology staff, department personnel and/or consultants to ensure adherence to budget, schedule, and scope;

Prepares, monitors, modifies, and renews service-level agreements (SLAs) for City departments and third party vendors; evaluates and documents the systems’ effectiveness, efficiency, ease of use, and fulfillment of objectives; provides post-implementation support for newly implemented systems;

Assists in providing price proposals, software and hardware specifications for use in service-level agreements, budget planning, competitive bidding and procurements;

Develops and submits information technology requests for application development and maintenance enhancements utilizing the appropriate documentation;

Provides routine status reporting to senior leadership at City departments and the Department of Technology on current and proposed information technology initiatives;

Prepares advisory findings for senior leadership in the director’s office at the Department of Technology on all pertinent matters relating to the application of information technology within their assigned department(s);

Attends seminars and participates in training to remain current with information technology principles and practices.

Minimum Qualifications

Possession of a bachelor’s degree and three (3) years of experience evaluating and implementing technology systems for business solutions. Substitution(s): Additional experience as listed above may be substituted for the required education on a year for year basis. Possession of a master’s degree may be substituted for one (1) year of the required experience.

Test/Job Contact Information

Recruitment #: 24-0603-V2

Employment Type: Full-Time (Regular)

Should you have questions regarding this vacancy, please contact:

Kim Hetterscheidt

Department of Technology

Division of Information Services

1111 E. Broad Street

Columbus, Ohio 43215

P: (614) 645-0367

E: khetterscheidt@columbus.gov

The City of Columbus is an Equal Opportunity Employer

The City of Columbus seeks to promote compensation strategies that maximize the recruitment, performance, development, and retention of quality employees in support of the City's Covenant and strategic plan. In addition to a competitive pay plan, the City offers a comprehensive benefits program that includes the following:

• Medical

• Dental

• Vision

• Short-term Disability

• Life Insurance

• Wellness Program

• Tuition Reimbursement

Specifics about these benefit opportunities and eligibility can be discussed with one of the City's human resources professionals at the time of your interview or by contacting the Department of Human Resources, Labor Relations Office at (614)645-7206 for further information.

01

Have you included all of your relevant work experience (previous and current)? Resumes will not be accepted as a substitute for completing the application.

• Yes

• No

  02

  Have you reviewed the Minimum Qualifications for the job that you are applying to ensure that you meet specified requirements?

• Yes

• No

  03

  Have you attached the documents that provide proof of your license, education (post high school), and/or professional or state certification as you have referenced in your applicant profile? Such documents may include a photocopy or scan of your driver's license, bachelor's/master's degree or transcript of completed coursework.

• Yes

• No

  Required Question

Agency

City of Columbus

Address

77 N. Front Street, Suite 330

Columbus, Ohio, 43215

Phone

(614) 645-8301

Website

https://new.columbus.gov/Government/Departments/Civil-Service-Commission

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