Easter Seals Jobs

Description

We are seeking a dedicated Desktop Support Analyst. The ideal candidate will work closely with other Support Center analysts and Senior Technicians to address workstation support needs, providing both hands-on and remote support services. This role requires a proactive individual with strong technical skills and a passion for solving a wide variety of problems.

Key Responsibilities:

• Workstation Support:

• Collaborate with Support Center analysts and Senior Technicians to understand and address workstation support needs.

• Resolve escalated calls in the Call Tracking system and assume primary responsibility for client workstation support.

• Provide hands-on and remote-controlled workstation support services.

• Technical Expertise:

• Offer expertise on support services when requested by peers and clients.

• Create software images and lead or participate in hardware and software deployments.

• Manage hardware and software procurement and disposal, including recycling outdated equipment.

• Oversee print server queues and network printers.

• Task Management:

• Ensure completion of all assigned tasks and maintain proper communication with clients.

• Provide level-2 support and maintain awareness of Support Center operations.

• Operate support outposts in client areas and reconcile client demand for services with available resources.

• Participate in Support Center planning functions and record all support activities for proper measurement of support business.

Competencies:

• Problem-Solving:

• Enjoy solving a wide variety of problems on a continual basis.

• Demonstrated ability to translate technical terms into non-technical language.

• Technical Skills:

• Experience with technology in a business environment, including Help Desk Support, data communications/networks, and application environments (mainframe, workgroup, and desktop).

• Familiarity with DOS/Windows and Lotus SmartSuite application software.

• Fundamental understanding of word processing, spreadsheet, and terminal emulation products.

• Customer Service:

• Experience with customer service functions such as workstation support.

• Exceptional organizational skills and the ability to ascertain the criticality of incoming requests.

• Ability to learn new processes and procedures quickly.

Required Skills:

• Windows 10

• Office 365

• Troubleshooting

• Support

• ServiceNow

Additional Skills & Qualifications:

• Education:

• Associate's Degree in Computer Science or a related discipline.

• Experience:

• At least two to four years of experience in computer support.

• Experience supporting a large user base in a fast-paced, changing environment.

• Soft Skills:

• Excellent customer service, interpersonal, organizational, and communication skills.

We are looking for a proactive and detail-oriented individual with strong desktop support experience. If you have a passion for technology and a commitment to providing excellent customer service, we encourage you to apply.

Pay and Benefits

The pay range for this position is $24.00 - $25.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Columbus,OH.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.