Job Information
Pet Palace Resort Customer Service Specialist - Pet Services (Columbus) in Columbus, Ohio
Full & Part Time Positions Available!
Job Summary
The Customer Care Specialist is responsible for creating a successful customer experience for clients and their loved ones. Customer Care Specialists are responsible for answering all customer questions and/or concerns regarding services at the Pet Palace.
Company Culture & Perks
Our team members are hardworking, compassionate pet lovers. Our unique model was designed with our client's pet's comfort and safety as our top priority. The energetic environment at Pet Palace highlights our team members' strong work ethic and attention to detail. The team environment allows for our clients to receive the unparalleled customer experience. At Pet Palace, our Mission is to put joy in pet's lives by providing superior care and comfort through compassionate personal interactions with pristine accommodations.
Team Member Perks:
Enjoy snacks & lunches provided by us!
Need a flexible working schedule? We are as flexible as they come!
Amazing Employee Rewards Program
Regular advancement opportunities
Eligibility for yearly increase
Work with dogs and cats daily! We offer employee discounts too!
Facility Travel
Check out our website at www.petpalaceresort.com (http://www.petpalaceresort.com/) or our Instagram @petpalaceresorts (https://www.instagram.com/petpalaceresorts/)
How to Apply
Via Indeed (https://www.indeed.com/cmp/Pet-Palace/jobs)
Via Our Career Site (https://pet-palace.breezy.hr/)
Job Responsibilities
Provide superior customer service in all situations
Greeting and interacting with customers by phone, email, and in-person
Create and manage customer reservations
Provide facility tours to interested customers
Maintain accurate files and records
Handling and walking pets, mostly at check-in / -out
General upkeep and cleaning of facility in-line with our high standards
Other duties as assigned
Job Qualifications
Energetic, caring, and passionate about animals
Desire to work in a fast-paced environment
Ability to multi-task
Attention to detail and ability to observe animal behaviors daily
Able to clean pet accommodations / facility to maintain our high standards
Capable of lifting up to 40 pounds
Ability to stand up to 8 hours
Operate basic computer software
Customer Service experience preferred
Flexible schedule including nights/weekends/holidays
Pay Rate - $10.50 to 15.00 (hourly)
Equal Opportunity Employer Statement
Pet Palace is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
