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Job Description

The Position

The Executive Customer Representative supports customers by providing clinical information on our Company's products, as well as education, and supporting clinical training programs. They do this to support customer needs, to help the provider or system meet the goals of their patients. The Executive Customer Representative is a key member of our customer-facing team and is responsible for partnering with customers to address identified needs, educating stakeholders, and driving results that are consistent with the Company's mission and goals.

The Executive Customer Representative is the primary point of contact for a variety of customers within their assigned geography. These customers may include Health Care Providers such as Physicians across multiple specialties, Nurse Practitioners, Physician Assistants, Midwives, Nurses and Pharmacist in addition to quality Directors, Service Line Leaders, Family Planning Counselors, Office and Pharmacy Managers and other Support Staff. Within their geography, there are a diverse set of health care locations that they will call upon in to execute their role including: Clinics, Health Departments, Integrated Delivery Networks, Hospitals and Residency programs, Federally Qualified Health Centers, Universities, Independent Physician Associations, Management Service Organizations, Planned Parenthood and Family Planning Clinics, Military Treatment Facilities, and Indian Health Services.

The Executive Customer Representative is a key member of the local Customer Team that works collaboratively with other Company field-based employees such as Women’s Health Account Executives, Payer Account Executives, National Account Executives, Government Affairs Executives, as well as other members of the extended team.

Responsibilities

• Engaging in balanced product sales presentations with Health Care Providers and Health Care Business Professionals to align customer needs and Company products in accordance with product labeling and professional society recommendations.

• Serving as a product expert and conveying technical and clinical information in an accurate and clear manner to encourage proper product utilization while meeting the needs of customers.

• Understanding of the local managed care and reimbursement environment relevant to various customer segments and communicating proficiently regarding such matters.

• Building and maintaining strong customer partnerships.

• Providing our Company management with updates on customer needs as it relates to helping them improve patient health outcomes, customer feedback, marketplace dynamics, and progress towards quality goals.

• Effectively managing complex account interdependencies to develop both short and long-term account plans in collaboration with the extended account team.

• Conducting routine product in-services with accounts to ensure proper education and utilization of product in accordance with labeling.

• Regularly monitoring and assessing business performance against objectives, including competitive activity and identification of market trends using company-provided tools.

• Developing and executing a territory and account level business plan in accordance with Company policies, standards, and ethics.

• Conducting routine account business reviews with key customers to support the needs of customers.

• Maintaining ongoing product and ecosystem knowledge and certification on the Company portfolio for which they are responsible.

• Completing administrative requirements on time and accurately.

• Embracing Organon’s culture: Be real, We all belong, Bring your fire, Own it, Rise together and Keep moving.

Specifically

• Within select customer accounts, acts as the primary point of contact for the customer, meets with key customers/personnel to maintain an understanding of their current practice structure, business model, and key influencers (ex: Managed Care Organization/payers, Management Service Organizations (MSOs), employers, state policy, advocacy groups, coalitions), and their patients’ needs. Identifies business opportunities and makes information available to relevant stakeholders to support the identified customer and organizational needs.

• Understanding and appropriate support of complex procurement environment that includes multiple channels: Buy and Bill, Assignment of Benefits (AOB) and 340B. Knowledge of Managed Care, State Medicaid, Managed Medicaid, Kaiser, Management Service Organizations, Group Purchasing Organizations, Independent Physician Associations, and procurement pathway in Public Segments. Also requires awareness of complexities of the Affordable Care Act (ACA), Family Planning waivers and grants, Federal and National policies, as well as religious exemptions.

• For select customer accounts, coordinate with our Company’s extended customer team to outline customer strategy for interactions/relationships aimed at improved customer and patient support.

Required Education, Experience and Skills

• BA/BS degree plus two to six years of sales experience OR 6+ years of the following equivalent experience.

• Equivalent experience can be: professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience. Demonstrated excellence in current or previous professional roles.

• Excellent interpersonal and communication skills.

• Ability to analyze metrics to assess progress against objectives.

• Ability to work both independently and within a team environment.

• Flexibility, willingness, and desire to work in a dynamic, fast-paced environment.

• Strong organizational and time management skills.

• Valid driver's license.

• Willing and able to travel, as needed (varying % depending on territory).

• Willingness to complete credentialing requirements to ensure in-person access with accounts.

Preferred Education, Experience and Skills

• BA/BS degree plus six to eight years of sales experience OR 10+ years of the following equivalent experience, with at least 4 years in pharmaceutical, biotech, or healthcare industries.

• Equivalent experience can be professional sales experience, work experience in the healthcare/scientific field (including pharmaceutical, biotech, or medical devices) that is not sales related, professional marketing experience, or military experience.

• Previous sales, account management, consultative, or customer service experience.

• Buy and Bill Experience.

• Experience in women’s health industry.

This territory covers Cleveland, OH. The selected candidate must reside within this territory.

Who We Are:

Organon delivers ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

US and PR Residents Only

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

OFCCP Pay Transparency Rule

Organon proudly embraces diversity in all of its manifestations and is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, or gender expression, national origin, disability, veteran status or any other characteristic protected by state or federal law.

Search Firm Representatives Please Read Carefully

Organon LLC., does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Applicable to United States Positions Only: Under various U.S. state laws, Organon is required to provide a reasonable estimate of the salary range for this job. Final salary determinations take a number of factors into account including, but not limited to, primary work location, relevant skills, education level, and/or prior work experience. The applicable salary range for this position in the U.S. is stated below. Benefits offered in the U.S. include a retirement savings plan, paid vacation and holiday time, paid caregiver/parental and medical leave, and health benefits including medical, prescription drug, dental, and vision coverage in accordance with the terms and conditions of the applicable plans.

Annualized Salary Range (US)

$84,000.00 - $142,500.00

Please Note: Pay Ranges are Specific to local market and therefore vary from country to country

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

Travel Requirements: Organon employees must be able to satisfy all applicable travel and credentialing requirements, including associated vaccination prerequisites.

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Number of Openings:

1

Requisition ID: R530020