Job Information
ViaPath Technologies Client Account Administrator / Columbus, OH in Columbus, Ohio
This Position is for a Client Account Administrator with a work location in Columbus, OH.
Overview
Currently seeking a Client Account Administrator to join the team. The Site Administrator is responsible for managing key functions of client process administration and operational support. They are also responsible for inputting all information required for inmate accounts, telephone call records and recording.
Preferred location for candidates is Columbus, OH, but they can be based anywhere in Ohio (candidates must be based in Ohio for consideration). This is a remote based position with a requirement to travel to customer sites as needed.
Responsibilities
Serve as a positive Ambassador representative for the company when meeting with customers and clients -- clearly demonstrating "Service Excellence"
Responsible for overall service of the company products at assigned customer sites and willing to assist the customer at all times
Manage the PIN / PAN access lists to include enrollments, changes, deletions, etc.
Responsible for resolving any problems that may arise with an inmate call access list or the inmate PIN numbers
Manage portions of the inmate enrollment process to include voiceprint and voice file management
Assist the facility staff with any investigations and or queries and questions pertaining to the inmate telephone system
Point of contact for FACILITY staff for any issues regarding customer account
Compile reports as needed
During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends
Create problem tickets and monitor for resolution, to include escalations to appropriate departments as needed
Interact in a professional manner with customers to foster positive relationships
Additional tasks as assigned by supervisor
Energize and foster an effective and impactful team environment
During any emergency situations at facility, the Site Administrator may be required for on-call duty during evening hours and/or weekends.
Administrator of our tablet and visitation platform as applicable for the customer and the company.
Create accounts and train all new users
Manage accounts
Help run session reports for investigators, point of contacts and company on-site technicians
Troubleshoot video visitation session issues with guidance from company Technical Support
Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues
Return damaged or inoperable tablets in accordance with company Return Merchandise Authorization process
Qualifications
A minimum of 4 years of Office Administrative or Clerical work experience
High School Diploma or equivalent is required; post graduate training and/or education is preferred
Basic knowledge of Microsoft Office products to include (Word, Excel, and Outlook)
Strong verbal and written communication skills
Strong customer focus driven skillset; ability to develop strong partnership
Must be pro-active, self-sufficient and highly productive with minimal guidance/supervision
Ability to multi-task and meet deadlines
Must be able to work the assigned hours and any on-call requirements
Candidates must pass a pre- employment background investigation and drug testing screen for the company as well as for the corrections facility (for initial employment, in addition every 3 months thereafter throughout employment)
An innovation leader in correctional technology, education solutions that assist in rehabilitating inmates, and payment services solutions for government.
â?¯ Leads the fields of correctional technology, education, and government payment services with visionary solutions and customized products that integrate seamlessly to deliver security, financial value, and operational efficiencies while aiding inmate rehabilitation and reducing recidivism rates.
Committed to a polic of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.
