Easter Seals Jobs

Description

Job Overview:

We are seeking a highly skilled Desktop Support Analyst Tier II-III to join our IT support team. The ideal candidate will have extensive experience in hardware and software application troubleshooting, break/fix tasks, and Windows 11 migration. Additionally, this role will require light server and networking experience to support our broader IT infrastructure.

Key Responsibilities:

• Technical Support: Provide Tier II-III support for desktops, laptops, and peripherals. Troubleshoot and resolve complex hardware and software issues, escalating when necessary.

• Break/Fix: Perform diagnostic tests, repairs, and replacements on faulty hardware components. Ensure timely resolution of user-reported issues to minimize downtime.

• Windows 11 Migration: Lead and assist in the migration of systems from previous Windows versions to Windows 11. Ensure compatibility of applications and hardware, and provide user support during the transition.

• Software Application Support: Install, configure, and troubleshoot software applications, ensuring proper functionality and integration with existing systems.

• Server and Networking Support: Provide light support for server maintenance and network troubleshooting. Assist in the configuration and management of network devices, ensuring connectivity and performance.

• User Training and Documentation: Educate users on best practices for using IT resources. Maintain detailed documentation of support activities, system configurations, and troubleshooting procedures.

• Collaboration: Work closely with other IT team members, including network administrators and system engineers, to support ongoing projects and initiatives. Provide mentorship to junior support staff as needed.

• System Monitoring: Monitor system performance and reliability, proactively identifying potential issues and implementing solutions to mitigate risks.

  Requirements

Required Skills and Qualifications:

• Education: Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.

• Experience:

• 3-5 years of experience in desktop support or a similar role.

• Proven experience with Windows 11 migration, including application testing and deployment.

• Strong background in hardware troubleshooting and repair, including desktops, laptops, and peripherals.

• Experience with software installation, configuration, and support.

• Basic knowledge of server and networking concepts, including familiarity with Active Directory, DNS, and DHCP.

• Technical Proficiency:

• Proficiency in Windows operating systems, particularly Windows 10 and Windows 11.

• Knowledge of Microsoft Office 365 applications and administration.

• Experience with ticketing systems and remote desktop tools.

• Certifications: Relevant certifications such as CompTIA A+, CompTIA Network+, Microsoft Modern Desktop Administrator Associate, or equivalent are highly desirable.

Preferred Skills:

• Familiarity with virtualization technologies (e.g., VMware, Hyper-V).

• Experience with imaging tools and deployment solutions.

• Knowledge of ITIL best practices and service management.

• Excellent problem-solving and critical-thinking skills.

• Strong communication skills, both written and verbal.

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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