Job Information
Computer World Services Corp. Messaging And Collaboration Administrator - Intermediate in Colorado Springs, Colorado
Description:
Job Description
A successful Messaging and Collaboration Administrator candidate will have
A solid understanding of exchange services management in a hybrid on-prem and cloud environment
Experience with Mail Flow, Disaster Recovery, Managed Availability, Messaging Policies, Compliance, Configuring Reporting & Logging, Mailbox migrations both on prem and cloud, and a deep understanding of SMTP.
The ideal candidate will have
Experience with on-prem and cloud tools to include active directory, azure active directory, Cloud Exchange Admin Center (EAC), Microsoft Entra Identity, MFCMapi, MS Purview, M365 Defender, and PowerShell scripting and remedy ticketing system.
A strong troubleshooting background with the ability to assist with troubleshooting complex problems and issues with little to no supervision.
Strong mentorship skills
Key Tasks and Responsibilities
Release of Electronically Stored Information (ESI) and Negligent Discharge of Classified Information (NDCI) information gathering and cleanup
Managing user accounts in AD/Azure AD
Managing Distribution lists and shared mailboxes
Troubleshooting outlook and cloud mailbox issues
Managing mailbox cloud licenses
Provide troubleshooting and policy documentation to base customers
Remedy Incident, Work Order, Task, and Change request resolution
Operation, maintenance, and troubleshooting of O365 Cloud environment
Working with Tier III and other Tier II support groups
Working with Microsoft to troubleshoot system issues
Ability to use Active Directory and Exchange tools for troubleshooting
Using PowerShell cmdlets and scripts to manage Exchange
Microsoft TEAMS support
Blackberry BUEM support
Support junior technicians and mentor them professionally
Education & Experience
Requires a bachelor's degree or equivalent, and 2 - 4 years of related experience
Desired experience
Microsoft 365 Admin Center, Microsoft Entra Identity, Exchange Admin Center, MS 365 Defender, and MS Purview
Account management using Active directory on-prem and Azure cloud environments
Troubleshooting exchange servers and cloud exchange environments to include mail flow, outlook, mailbox licensing, teams, one drive, and mailbox configuration and compliance
BUEM and Microsoft TEAMS
Microsoft Windows Server 2016/2019/2022
Certifications
Required
Security+, or other qualifying IAT II certification.
Microsoft 365 Administrator MS-102 certification within 90 days.
Desired Certifications
Microsoft 365: Messaging Administrator Associate
Microsoft 365: Administrator (MS-102)
Microsoft MCSA 2012 or newer
Microsoft Azure Administrator Associate, AZ-104
Security Clearance
Desired
