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Join Philips Healthcare as the Medical Equipment Technician Site Lead where you will WOW our customers by using your strong technical skills in providing the best-in-class customer service! As part of the service engineering organization, you will contribute to providing the right data, context, and approach which will change the way we do business and make a difference for our customers.

Your Role:

• Maintain customer satisfaction by managing service delivery and directing site engineers and contractors. Identify and resolve customer issues, providing clear communication and involving service personnel as needed.

• Set priorities and schedules for service actions, ensuring compliance and equipment maintenance.

• Foster team development, promoting a high-performance work environment for site-dedicated staff.

• Oversee equipment inventory and service schedules, coordinating with OEMs, and managing invoicing/payment issues.

• May be requested to serve upon or provide consultation to various hospital committees or teams as requested by the customer with prior approval of site management

• May be required to be available 24 x 7 via phone or pager, work alternate shifts, rotate in an on-call status.

You’re the right fit if:

• Associate’s degree or equivalent training/experience in electronics or Biomedical Engineering and/or CBET certification.

• 5+ years servicing medical equipment is required; lead/supervisory experience in the medical industry preferred.

• Your skills include the ability to effectively cope with change, shift gears comfortably, decide and act without having the total picture, and comfortably handle risk and uncertainty.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Field Service position.

• You must be able to:

• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.

• Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations).

• Safely work with radiation sources and/or radioactive materials; wear all required personal protective equipment.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The hourly pay range for this position in NY is $32.16 to $55.13, plus overtime eligible.

This role also includes an annual incentive bonus plans, company fleet/car, training, on-call pay, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

For this position, you must reside in or within commuting distance to Valhalla, NY .

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran