Job Information
Focus on the Family Guest Relations Scheduling Coordinator in Colorado Springs, Colorado
Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.
The Guest Relations Scheduling Coordinator position exists to perform diversified functions in key administrative duties, including social media, in addition to representing FOTF by greeting guests, providing organization information, serving in various capacities in the Welcome Center, and conducting tours; requires general supervision and refers questionable matters to supervisor.
Essential Duties/Responsibilities:
Social Media:
Manages creative requests, oversees content, and provides feedback to creative teams for all content destined for social media
Monitors, supports, and continually improves content journey across organic and paid social media
Generates high-level reporting, insights, and analytics to track KPIs and results
Scheduling:
Develops and manages execution of daily Guest Relations electronic schedule for lunch breaks, slide stations, desks, floaters, and other stations as necessary
Coordinates weekly team time sheets, time off and vacation scheduling for Guest Relations; refers approvals and disapprovals to supervisor
Maintains KYDS Radio master electronic schedule with staffing, technical requirements, and booking guests
Books and maintains room schedule and other areas under Guest Relations’ area
Maintains a team access calendar of internal and external events for Guest Relations team reference
Acts as a liaison to the Events department
Schedules Guest Relations meetings and miscellaneous team events or opportunities as necessary
Tour Host/Hostess:
Greets, ministers to, and assists guest(s), which may include providing information, directing visitors for tours, broadcast tapings, or appointments
Conducts ministry tours in whatever form as required by Focus on the Family leadership
Monitors and implements security/safety procedures with guests, at the top and bottom of the slide, general crowd control; alerts Security to difficult and/or hostile visitors
Monitors and operates Welcome Center including theater, and performs special duties pertaining to Kid’s Korner & Discovery Emporium
Provides hospitality and assistance for special events of the ministry, including after-hour events
KYDS Radio:
Is responsible for operating technical portion of producing CDs for KYDS Radio, and ensures security and well-being of children
Administrative Support
Stocks magazines and other complementary materials/resources for guests
Receives, sorts, and distributes incoming mail for appropriate distribution; may research and assemble background materials required for response
Creates, maintains, organizes, and ensures security of office and computer files containing records, reports, etc.; supplies information from files as requested; maintains front desk manuals, logs, and computer files
Operates and inputs data into computers using existing software; uses data to develop reports and presentations
Performs other administrative duties including appointment and conference room scheduling, making travel arrangements, and preparing expense statements, maintaining information, files, tour books, scheduling information, preparing semi-routine correspondence, reports, and forms
Reception:
Serves as FOTF information specialist to guests (its history, objectives, ministries, budget) by researching questions and providing answers
Serves as diplomatic "buffer" for employees from visitors who do not have appointments
Arranges special unscheduled tours/visits for the ministry when possible
Enforces and implements security/safety procedures; alerts security personnel to difficult and/or hostile visitors
Answer questions concerning past and present FOTF leadership in a manner that would not jeopardize privacy, safety, or well-being
Interfaces with other departments within the ministry and/or outside contacts to exchange information, answer inquiries, consult on problems, and secure cooperation or approval on action to be taken
Takes reservations for Broadcast tapings, checks in guests on day of taping, and ensures seats are available for all those who have reservations
Answers, places, screens, and refers calls efficiently and cheerfully; takes messages and responds to inquiries by providing appropriate information
Trains volunteers and employees who assist with front desk coverage
Tabulates, records, and forwards the number of guests, appointments, and walk-ins for the day
Creates and posts the Welcome Board daily, and makes changes as needed
Other Duties/Responsibilities:
Ministers to and prays with guests as opportunities arise; Serves as a floater, to fill whatever position is needed
May engage with guests while wearing one of the various character costumes; Cross-trained as First Aid Responder, and Fire Warden
Works with other Guest Relations staff to effectively build a strong team environment
Managerial Breadth/Scope of Job:
Leads team in manager’s absence
Working Environment/Physical Activities:
Office and inter-campus environment
Occasional holiday and weekend work is required
Ability to walk across the parking lot several times per day, including in adverse weather conditions; Ability to stand, walk, and speak for long periods
Ability to lift 20-30 pounds
JOB QUALIFICATIONS/REQUIREMENTS
Character/Spiritual:
Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”
Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”
Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer
Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer
Engages in Christian ministry
Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)
Personal Characteristics:
Customer service oriented, self-control, integrity, teachable, respectful, and considerate of others, adaptability, personable
Responsive and discerning in diverse situations
Knowledge/Experience:
1-2 years of college and/or equivalent experience
3-6 months of office experience or customer service experience, and 2-4 years of experience in dealing with the public
In depth knowledge of FOF mission, philosophy, values, and objectives
Skills, Abilities and Special Talents/Gifts:
Video, writing, photography, and/or graphic design skills
Clear and effective writing and editing skills; Strong organizational skills; Strong computer skills
Ability to handle organizing, executing, and analyzing multiple marketing activities and social media campaigns at once in a deadline-driven environment
Ability to acquire new technical knowledge with ease
Ability to work well in a team, to shine as an individual, and to maintain a sense of humor
Ability to analyze data based on logical thought processes
Ability to think creatively
Ability to resolve conflicts in a professional and Christ-like manner
Coaching and client management skills preferred
Ability to memorize and retain numerous facts, tour script(s), and information pertinent to position and Focus Policy
Must have a neat, conservative appearance, meet ministry dress code, and be able to represent the company in a professional manner
Ability to handle stress of constantly changing priorities and demands
Ability to apply logic, rational thinking, intuition, and discernment in innovative ways to analyze situations, solve problems and make decisions
Technical expertise of reporting tools, Microsoft Office, and other scheduling technology as required
Ability to observe and to report on situations and people with great accuracy.
Pay Range: $17.00 to $19.75/hr
Application Materials Required: Cover Letter, Resume/CV
Application Materials Instructions: Please identify the job specific minimum qualifications you possess in your cover letter and be sure your resume includes any and all relevant experience to be accurately assessed against the qualifications listed in the posting. To apply, please submit the following application materials to this posting. 1. A current resume. Must include date ranges to include month and year (mm/yyyy) and whether the position was full time or part time. 2. A cover letter that specifically addresses the job requirements and outlines qualifications.
Focus on the Family puts a high value on our team members and offers a unique benefit package.
Employees scheduled for 20 hours or more per week are eligible for:
Norton LifeLock ID Theft Coverage
Legal Shield/ID Shield Coverage
AFLAC
403B Retirement Plan
Vacation Time & Vacation Payout
Sick Time
Holidays
Service Awards
Community Service Days
Bookstore Discount
Fitness Center
Employees scheduled for 30 hours or more per week are eligible for all the above and:
Medical Plan
Dental Plan
Vision Plan
Life Insurance
Disability Insurance
Flexible Spending Accounts
EAP (Employee Assistance Program)
Tuition Reimbursement
Warehouse Membership Reimbursement
Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.
*Temporary employees are not eligible for benefits, except for:
Sick Time
Bookstore Discount
Fitness Center
Tentative Search Timeline:
Priority will be given to applications submitted by August 1st, 2024. However, this posting will remain open until filled.
The potential employee start date is August 5th, 2024.
Posting date: July 1st, 2024
Unposting date: ongoing until filled
Posting contact email: job@fotf.org
Helping Families Thrive in Christ! Focus on the Family is a 501c3 Christian Non-Profit Ministry.
Job Details
Pay Type Hourly
