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Job Title: Client Relations SpecialistJob Description

We are seeking a dedicated and detail-oriented Client Relations Specialist to join our team. The ideal candidate will excel in managing a high volume of customer orders, providing pricing and quotes, and resolving order-related issues. This role involves communicating clearly and professionally with customers via phone and email, utilizing multiple technology platforms, and coordinating with internal departments to meet customer needs.

Responsibilities

• Receive and validate orders from the company web-based system and send them to the QAD system.

• Provide accurate pricing on orders and generate quotes.

• Research and resolve issues with problematic orders to determine fault.

• Answer the 1-800 customer inquiry phone line.

• Coordinate with the production department to drop orders to the warehouse for shipping.

• Handle less than 100 inbound calls per day.

• Communicate clearly and professionally with customers via phone and email.

• Provide knowledgeable answers to questions about product, pricing, and availability.

• Work with internal departments to meet customers' needs.

• Research and review customer-reported issues to resolve discrepancies.

Essential Skills

• At least 1 - 3 years of relevant work experience.

• Exceptional verbal, written, and interpersonal skills.

• Ability to multi-task, organize, and prioritize work.

• Quick learner with consistent attention to detail.

• Proficiency in adopting and utilizing multiple technology platforms.

• Both people- and process-oriented.

Additional Skills & Qualifications

• Bachelor's Degree (preferred but not required).

• Excel experience (nice to have).

Work Environment

The Client Relations Specialist will work onsite in an office setting. The role requires a high degree of technology inclination and the ability to handle a significant volume of customer interactions.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.