Job Information
Texas A&M University IT Professional I in College Station, Texas
Job Title
IT Professional I
Agency
Texas A&M University
Department
Technology Services - Academic Operations
Proposed Minimum Salary
Commensurate
Job Location
College Station, Texas
Job Type
Staff
Job Description
Technology Services (https://it.tamu.edu/) is on the hunt for motivated IT Professional I to play a key role in supporting the Bush School (https://bush.tamu.edu/) . This is your chance to contribute to an essential service that empowers academic achievement, supports cutting-edge research, global innovation, and contributes to student success. Come make a difference with us! You'll develop secure processes, conduct software reviews, provide helpdesk support, and gain project management experience. Be the tech hero we rely on while growing your skills in a collaborative and innovative environment!
Here is a glimpse of what you’ll do:
Installs, configures, maintains, and upgrades workstation hardware and software.
Moves equipment.
Trains departmental student workers.
Investigates, troubleshoots, and resolves workstation and network issues.
Recommends workstation upgrades and specifications for hardware purchases.
Monitors and maintains system security.
Provides centralized support for computer needs on campus and regional locations.
Researches, recommends, and resolves technical and procedural problems.
Provides estimates, project and progress reports.
Collaborates with departmental staff to outline technology goals and objectives.
Recommends efficiency improvements and operational enhancements.
Assists management in planning, directing, and coordinating operational and procedural matters.
Leads IT staff for onboarding and offboarding new users.
Reviews and refines IT policies, procedures, and workflows.
Identifies opportunities to improve IT efficiency and recommends solutions.
Uses Laserfiche tools to build and implement streamlined processes
Plans and implements projects using basic project management principles.
This opportunity is an onsite position here in College Station, Texas.
Salary: Up to $47,200, dependent on education and experience.
Qualifications
Bachelor's degree or equivalent combination of education and experience AND four months (1 semester) of student worker and/or customer service experience .
Strong interpersonal skills
Excellent Customer service skills
A well-qualified candidate sh ould possess one o r more of the following:
Bachelor’s degree in Computer Science or IT Management, or related discipline
Two years of related experience in IT Desktop Support and customer services experience
Other Requirements and Factors
This position may require work beyond normal office hours and/or work on weekends
This position does not allow alternate work location
This position is security sensitive
This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures
All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements
What to do
Apply now! A cover letter and resume will assist in the review of your application materials. You can upload them during the application process at CV/Resume
Why Texas A&M University?
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.
We are a prestigious university with strong traditions, Core Values, and a community of caring and collaboration. Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums
12- 15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays
Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html) and at least eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month
Automatically enrollment in the Teacher Retirement System of Texas
Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)
Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/) training, webinars, and limited financial support to attend conferences, workshops, and more
Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html) for completing a degree while a Texas A&M employee
For additional information on benefits Click here (http://employees.tamu.edu/benefits/_media/documents/200benefitsWellness101.pdf)
Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.
Equal Opportunity/Affirmative Action/Veterans/Disability Employer.
