Easter Seals Jobs

Job Title

End User Support Specialist (entry level)

Agency

Texas A&M University

Department

Technology Services - Academic Operations

Proposed Minimum Salary

Commensurate

Job Location

College Station, Texas

Job Type

Staff

Job Description

Glimpse of the Job and Opportunity to Contribute    Are you passionate about problem-solving and providing exceptional customer support?

Technology Services (https://it.tamu.edu/) is on the hunt for a motivated Entry-Level IT Professional to join our team in supporting the Texas A&M Health Family Care Clinic. (https://health.tamu.edu/care/specialties/family-care/locations/family-care-bryan.html)

In this , you will perform routine end user support functions. You will provide technical support by answering questions and providing consultation to our clinicians, campus faculty, researchers, administrative staff, and students. As you grow within your role, you will have the opportunity to provide our customers with advanced troubleshooting, serving as an escalation point for complex problems, and serving as an advisor to management for systemic technical issues and continual service improvement.

Here is a glimpse of what you will do:

• Troubleshoot endpoint computing related issues for Windows, Mac, and mobile devices.

• Manage incidents and help requests

• Provide detailed documentation for services provided

• Engage with our campus members promoting IT initiatives and partnerships

• Participate in training and professional development

Entry-Level IT Professional I (Salary - $47,000 annually)

• Bachelor’s degree or equivalent combination of education and experience AND four months (1 semester) of student worker and/or customer service experience. Preferred degree in computer or information systems management and Two years of recent experience providing deskside support of both Windows and MacOS devices for a higher education institution

• Strong customer service focus

• Effective listening and inquiry skills to ensure understanding of customer needs and desired out-comes

• Ability to troubleshoot and diagnose technical issues remotely

• Ability to document issues and resolutions

• Ability to multi-task and work cooperatively with others.

What to do   

Apply ! A cover letter and resume will assist in the review of your application materials.  You can upload them during the application process at CV/Resume.    

Why Texas A&M University?   

Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities.  Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.   

Amenities associated with a major university, such as sporting and cultural events, state-of-the-art recreation facilities, the Bush Library and Museum, and much more await you.  Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.  

• Health (https://www.tamus.edu/business/benefits-administration/medical/) , dental (https://www.tamus.edu/business/benefits-administration/dental/) , vision (https://www.tamus.edu/business/benefits-administration/vision-insurance/) , life and long-term disability insurance (https://www.tamus.edu/business/benefits-administration/life-add/) with Texas A&M contributing to employee health and basic life premiums 

• 12-15 days (https://employees.tamu.edu/employee-relations/leave/index.html) of annual paid holidays  

• Up to eight hours of paid sick leave (https://employees.tamu.edu/employee-relations/leave/paid/sick.html)  and at least eight hours of paid vacation each (https://employees.tamu.edu/employee-relations/leave/paid/vacation.html) month 

• Automatically enrollment in the Teacher Retirement System of Texas  

• Health and Wellness: Free exercise programs and release time (https://flourish.tamu.edu/wellness-release-time/)  

• Professional Development: All employees have access to free LinkedIn Learning (https://linkedinlearning.tamu.edu/)  training, webinars, and limited financial support to attend conferences, workshops, and more  

• Employee Tuition Assistance (https://livingwell.tamu.edu/employee-tuition-assistance/) and Educational Release time (https://employees.tamu.edu/employee-relations/leave/paid/educational.html)   for completing a degree while a Texas A&M employee 

     

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.   

All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

Equal Opportunity/Affirmative Action/Veterans/Disability Employer.