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We are seeking a dynamic Customer Relations Specialist to join our team. Customer Relations Specialists will assist our customers with the transfer of vehicle data to third party sites, such as AutoTrader, Car Gurus, and dealer websites. The ideal candidate will possess a strong presence and the ability to conduct themselves professionally during face-to-face interactions via Zoom with customers. This role requires an analytical mindset, excellent writing skills, and the capability to take initiative and work independently.

Responsibilities:

• Engage with customers in a professional manner during face-to-face meetings and calls
• Analyze customer needs and provide appropriate solutions or recommendations
• Write clear and concise communications, including emails, reports, and documentation
• Take proactive steps to address customer inquiries and issues
• Demonstrate self-motivation and initiative in handling tasks and resolving problems
• Adapt and multitask effectively in a fast-paced environment

Requirements:

• Previous experience in customer relations or a related field preferred
• Excellent interpersonal and communication skills
• Strong analytical skills and attention to detail
• Ability to work independently and as part of a team
• Demonstrated ability to manage multiple priorities and deadlines effectively

Benefits: Our associates receive medical, dental, vision, and life insurance. We also offer company contributions to your HSA, 6% match on 401 (k), and a work/life balance with paid time off. At our College Station facility, you can take advantage of our great training programs and facility amenities, including an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

What We Do At Reynolds Founded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.

Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.

With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction.

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.