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Cognizant's 'Customer service Transformation' team is part of Cognizant's Enterprise Platform Services (EPS). This is transforming rapidly, thanks to expanding digital technologies, AI-driven self-service, and the adoption of cloud. Contact centers have re-shaped into experience centers that deliver pro-active, hyper-personalized services. At Cognizant, you will join a dynamic team that helps create a contact center that remodels traditional customer journeys, selects the right platforms and infuses next-gen technologies to drive better business outcomes for our clients. Role: Technical Project with Contact Center experience Location: Remote Experience: 15- 18 years Salary and Other Compensation: The annual salary for this position is between $130,000 and $170,000 depending on the experience and other qualifications of the candidate. This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Paid holidays plus Paid Time Off * Medical/Dental/Vision/Life Insurance * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Job Responsibilities: Oversee and manage all aspects of contact center project delivery, from initiation to launch, ensuring alignment with business objectives and timelines. Ensure project management fundamentals are rigorously followed, including maintaining accurate timelines, project documentation, and status reports that highlight key milestones, progress, risks, and issues. Act as liaison between Product and the Customer Success organization, ensuring the timely delivery of significant impacting product updates Build and maintain strong relationships with business partners and cross-functional teams across Customer Success. Take initiative and drive projects forward, especially when faced with challenges, demonstrating a "proactive" attitude. Collaborate with internal teams to identify, investigate, and mitigate potential risks, while managing changes and ensuring project goals are achieved. Provide guidance, coaching, and support to resources you work with across the Customer Success organization and other business units, fostering effective collaboration. Negotiate and mediate conflicts between stakeholders, sponsors, and teams in a collaborative and results-driven manner. Lead project meetings and presentations, effectively communicating with both internal and external stakeholders. Manage multiple projects concurrently in a fast-paced, dynamic environment, ensuring timely delivery and stakeholder satisfaction. Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.