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Job Title: Project Manager Req ID: 43907 Job Category: Clinical Support, Operations & Education Cleveland, OH, US, 44101 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary Responsible for the project management, performance and successful outcome of Mobile Sterile Processing Department installation/construction projects across domestic and international locations. Responsible for the quality, timeliness and financial objectives in addition to positive Customer satisfaction for multiple projects at any given time. This individual will represent STERIS Corporation and its interests in jobsite decisions affecting daily operations and the future of STERIS projects. This position requires mentorship and training of new Mobile Solutions associate project managers. This role requires up to 60% nationwide overnight travel to customer and construction sites. More information about STERIS Mobile Sterile Processing at:Mobile Sterilization Unit | Mobile Sterilization Solutions | Mobile Processing Unit | Mobile SPD | STERIS Duties CUSTOMER FOCUS Work to maintain and increase Customer satisfaction Aid in the site planning and overall execution of commissioning and decommissioning activities in conjunction with Mobile Solutions Installation Specialist team. Resolve project issues. Aid in continuous improvement projects and initiatives Successfully manage the relationship with the Customer and all stakeholders Communicate with Customers on a bi-weekly, monthly, quarterly basis to support projects Conducts customer closeout and satisfaction surveys Duties - cont'd FINANCIAL DUTIES Meets financial objectives by forecasting requirements per job and tracks financial objectives. Reports findings to leadership Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques Ensure that all projects are within scope and within budget Manage purchase orders and receipts to support projects. MENTORSHIP DUTIES Provide leadership and work with new Project Management team members as a liaison to on-boarding and training. Oversee less experienced team member's projects and provide project assistance as needed. This can include traveling to site to meet with the Customer. Represent Mobile Solutions during trade shows, corporate meetings, and other healthcare organizational meetings. Assist in maintaining and contributing to the Mobile Solutions Quality Management System. This includes writing and approving department work instructions. Actively participate in the Quality Control and Continuous Improvement (PCPR) program. Duties Cont'd OPERATIONAL DUTIES Work directly with leadership, product managers, sales, implementation and service coordinating all aspects of project installation from contract execution through Customer handoff and project closeout. Assist in the definition of project scope and objectives, involving relevant stakeholders and ensuring technical feasibility Achieve operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and Customer service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change. Develop a detailed project plan and playbook to monitor and track project progress Create and maintain comprehensive project documentation Measure project performance using appropriate tools and tec