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Patient Service Associate - Emergency Department

Join Cleveland Clinic's Fairview Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Fairview Hospital has been recognized as one of the top hospitals in Cleveland and Ohio. Here, you will work with and learn from some of our best caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Fairview Hospital's Emergency Department (ED) is a Level II Trauma Center that specializes in general emergency/trauma, sepsis care and offers SANE (sexual assault nurse examiner) services.

A caregiver in this position works 1:00PM - 9:30PM. No weekends or holidays are required.

A caregiver who excels in this role will:

• Welcome patients and families and provide information regarding processes.

• Assist patients and families according to their needs during the initial arrival time.

• Complete continuous rounding on patients and families in the department and waiting area throughout the shift.

• Communicate observations and patient/family needs to nursing caregivers.

• Communicate with patients and families and investigate concerns.

• Resolve issues immediately within scope of position and communicate issues outside of scope to nursing caregivers.

• Ensure patient safety and comfort at all times

• Provide patients and families with comfort items, such as pillows, blankets and magazines.

• Serve as a liaison between various departments.

• Collect data and maintain a database of patient issues as directed by the Manager.

• Empathize with patients and families undergoing physical, spiritual and emotional stress.

• Synthesize and process large quantities of information rapidly.

Minimum qualifications for the ideal future caregiver include:

• High school diploma or GED.

Preferred qualifications for the ideal future caregiver include:

• Associate's or bachelor's degree in communication, hospitality, psychology, sociology or a related field.

• Three years of related experience reflecting a high level of conflict resolution in the customer relations industry and/or evidence of exceptional customer service in a current role for one year.

• Demonstrates a calm demeanor.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Physical Requirements:

• Requires full body motion, manual finger dexterity with good eye-hand coordination; involves extensive standing, walking and occasional lifting of items weighing in excess of 50 pounds.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities