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Patient Liaison Program Coordinator - Length of Stay

Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Liaison Program Coordinator, you will be responsible for assisting with program development that effectively focuses on continuous service improvement, removing barriers to care and promoting and positive patient experience. You will impact patient outcomes and performance in the Cleveland Clinic Medicare ACO, optimize length of stay, improve advanced care planning documentation and decrease re-admissions/re-hospitalization.

A caregiver in this position works 8:00am - 5:00pm. This is a remote position that also requires travel to skilled nursing facilities in the area.

A caregiver who excels in this role will:

• Promote an integrated/coordinated approach to manage the continuum of care for the patient and their family members.

• Serve as a liaison to patients with internal and external care providers and processes of care within their area and across the enterprise.

• Provide input to developing standard operating procedures that will guide and build a program that effectively supports the care of patients.

• Be involved in the implementation of new processes that will guide patients to the appropriate resources and support services they need to improve the patient experience.

• Proactively round to meet new patients and promote available programs and services.

• Provide education.

• Capture patterns of successes and challenges within the patient experience and enter them into a database to perform analysis that will drive improvements to patient services.

• Work with other areas within the Institute and across the enterprise to implement services that meet the needs of the patient or the patient's family.

• Identify, evaluate, and resolve patient complaints.

• Perform all duties of liaison in the absence of a manager to resolve complaints or use effective reasoning as in when to escalate an issue for problem resolution.

• Document all contacts.

• Remove barriers to care and facilitate coordination of care.

• Facilitate communication or responses to patient needs.

• Ensures positive working relationships between physicians, caregivers, patients and families.

• Support the highest quality of patient standards.

Minimum qualifications for the ideal future caregiver include:

• EPIC Systems Experience

• Associate's degree in communication, psychology, sociology or a related field.

• Three years of related experience in customer relations with diverse patient/culture populations.

• A high school diploma/GED and five years of progressively responsible experience may substitute the education requirement.

Preferred qualifications for the ideal future caregiver include:

• Bachelor's degree.

• Administrative experience working in a skilled nursing facility.

• Familiar with health system navigation and the patient experience

• Live in the Cleveland area.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we're dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities