Easter Seals Jobs

Ohio Means Jobs Cleveland Cuyahoga County is sourcing for an Electrical Service Manager. JOB SUMMARY: This Electrical Service Manager is responsible for redeeming service gross profit objectives, managing operations organization and maintaining client base. This person will work with the client and maintain the electrical systems. In addition, this person will work with technicians to manage a book of business as well as manage work profitably and maintain required paperwork including weekly reporting. This position will include designing, estimating, and proposing new electrical projects. DUTIES/RESPONSIBILITIES: • Ability to manage, estimate, schedule, and assist on electrical projects, repairs, or installations. • Delegate and organize work of electricians based on the client contracts and expectations. Direct and monitor electricians in providing materials, directions, tools, and logistical support to others to maximize billable hours. Ensure cost-effective and efficient use of equipment, tools and materials while ensuring efficient field operations. Conduct job site visits to inspect equipment and equipment rooms; evaluate job performance and provide direction on areas of improvement in order meet client expectations. • Interact with owners and client representatives to develop and maintain productive, long-term relationships, complete annual evaluations with clients. • Effectively lead assigned electricians, providing direction, training, and support needed to complete jobs. provide regular feedback on performance, address areas of needed improvement with constructive feedback, and motivate and monitor employee morale through frequent engagement. Ensure that client needs and complaints are promptly addressed by electricians and ensure resolution through follow-up with the electrician and client. • Submit all documents and paperwork for contracts or projects. • Ability to order necessary material and pick up material, if necessary. • Support the sales team in their efforts to develop new or additional contracts and projects with customers. • Redeem, evaluate, or change, expenses relative to individual client contracts. • Make recommendations to the Operations Manager on all matters affecting service operations; analyze workforce data, budgets, client feedback, electrician performance, personal observations, etc. • Forecast workforce, manpower, organizational changes, vehicle requirements, and actual gross profit levels. Work with the service team manager and operations manager to establish guidelines to determine and assess crew size based on client base. Make recommendations on changes based on annual operating plan, performance against plan, and need. • Secure customer renewal agreements with price escalations; renew at least 92% of assigned existing contract base each year. • Promptly respond to notices of cancellation and attempt to salvage the client. • Other duties as assigned within the scope of this role. SALES RESPONSIBILITIES: • Redeem project sales plan of a minimum of $250,000. • Promote new business and upgrading of existing agreements; prepare estimates and proposals for services projects and small equipment replacements • Provide sales personnel with qualified leads, alert sales personnel about competitive sales efforts. • Provide leads to construction during the year. • Encourage field electricians to identify at least one opportunity each month. SUPERVISOR RESPONSIBILITIES: • Oversee, direct, and evaluate the work of assigned electricians. Responsible for training and performance management of direct reports. QUALIFICATIONS: • Minimum of 5 years of experience as a Service Technician, Service Manager, Projec