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OCEANEERING INTERNATIONAL INC Field Service Technician in Cleveland, Ohio

Company Profile Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries. Oceaneering AGV Systems, an Oceaneering International Company, develops, implements and markets Automated Guided Vehicle Systems (AGVs), navigation hardware, and software. We offer customized and automated transport solutions to efficiently, competitively and effectively meet the ever-increasing transport demands of various industries by increasing productivity, reliability, flexibility and safety standards through innovation, expertise and robustness. Oceaneering AGV Systems has been delivering automatic guided vehicle solutions to the world's leading companies for 30 years. For more information please go to www.oceaneering.com and click on Products & Services, then click Automated Guided Vehicles (AGVs). . Position Summary The Service Technician is responsible for ensuring the optimal performance of Oceaneering Mobile Robotics' (OMR) Automated Guided Vehicle (AGV) systems at customer sites. This role involves providing technical support during both the installation and ongoing maintenance and repair of AGV systems, with a focus on minimizing system downtime through effective troubleshooting and problem-solving. This position requires a combination of electromechanical skills and proficiency in software, programmable logic controllers (PLCs), and system diagnostics. The Service Technician will handle both hardware and software aspects of the system to ensure efficient operation. Responsibilities include managing service tickets, diagnosing and resolving technical issues, and reporting progress. The role may involve working independently, while also coordinating with supervisors and cross-functional teams, with opportunities to contribute to process improvements. The Service Technician role requires extensive travel (60%-75%) to various customer locations across North America and possibly internationally. This dynamic work environment provides exposure to a variety of technical challenges and client projects. The position offers an opportunity to make a significant impact on customers' operations by ensuring the reliable performance of OMR's products in the field. This role is suited to individuals who are comfortable working independently in a customer-facing environment, applying both mechanical and software expertise to solve technical problems. Duties & Responsibilities ESSENTIAL * Perform installation, repair, and maintenance of AGV systems as directed by Service Supervisors and/ or Project Managers. * Travel to customer sites regularly, sometimes on short notice, to address technical issues and system deficiencies. * Execute electromechanical installation, hardware assembly, repairs, and troubleshooting for AGV components, including wiring and calibration. * Configure and update software for AGV system parts, ensuring correct functionality. * Maintain detailed records of maintenance and repairs using the OMR ticketing system. * Conduct technical activities such as fault diagnostics, software testing, hardware calibration, and system performance analysis. * Review and interpret technical documentation and schematics to solve system issues and provide updates as necessary. * Observe and assess system performance, identifying and resolving operational challenges.

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