Easter Seals Jobs

*PRIMARY PURPOSE: *Provide all guests to Progressive Field a safe, pleasant and comfortable environment and create positive memorable experiences through exceptional customer service as a member of the Event Security team.

RESPONSIBILITIES & DUTIES:

• Maintain a secure and welcoming environment for fans, visitors, and teammates at Progressive Field
• Deliver exceptional customer service by actively engaging, welcoming, directing, addressing inquiries, and resolving complaints from all guests
• Ensure visible security presence at entrance and exit gates, Ballpark, dugouts, bullpens, team shops, and restricted areas
• Secure various restricted locations and prohibited access to unauthorized individuals
• Demonstrate a professional demeanor at all times
• Welcome and engage with guests appropriately upon entry and exit
• Provide crowd management and assist with crowd movement as necessary
• Respond calmly and professionally in the event of any conflict, medical situation, or other incident, and complete the appropriate reports
• Demonstrate a comprehensive understanding and knowledge of Progressive Field policies and procedures, ensuring their enforcement
• Familiarize yourself with the Game Day Staff Associate Handbook, adhering to all outlined policies and procedures
• Have a thorough knowledge and understanding and ability to carry-out the Standard Operating
• Understand and execute Standard Operating Procedures for various Event Security positions
• Adhere to assigned work schedule, attend pre-event briefings and meetings
• Properly inform Manager of all potential work conflicts, including but not limited to absences, emergencies, and needed schedule alterations

• All other duties and responsibilities as assigned

   

ROLE REQUIREMENTS:

• Must be 18 years of age or older
• Ability to successfully complete training requirements is mandatory
  • This training is provided by the Cleveland Guardians and includes twelve (12) hours of security and anti-terrorism training in the first year of employment, and a minimum of eight (8) hours annually thereafter
• Possess a working understanding of safety and security functions, customer service philosophies, and principles related to conflict de-escalation and resolution
• Ability to join and maintain good standing in the Service Employees International Union, Local 1.

DEPARTMENT REQUIREMENTS:

• Familiarize yourself with and comprehend the relevant policies and procedures of the Ballpark Services department and the Cleveland Guardians Organization
• Develop a clear understanding of various departments within the organization and the specific responsibilitiestaff members in the department
• Effectively monitor and implement policies and procedures, maintaining a professional and friendly demeanor when intera of scting with guests
• Gain comprehensive knowledge of all areas within the ballpark to provide accurate directions and assistance to guests
• Maintain a professional appearance in compliance with the Employee Handbook and our uniform requirement

AVAILABILITY REQUIREMENTS:

• Availability for a minimum of 53 out of 81 home games each year (65%) is required.
• Must be open to working events beyond Cleveland Guardians baseball games.

ORGANIZATIONAL REQUIREMENTS:

Reads, speaks, comprehends, and communicates English effectively in all communications. 

Represents the Cleveland Guardians in a positive fashion to all business partners and the general public. 

Ability to develop and maintain successful working relationships with members of the Front Office. 

Ability to act according to the