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Case Western Reserve University Assistant Director of Accommodated Testing in Cleveland, Ohio

POSITION OBJECTIVE The Assistant Director of the Office of Accommodated Testing will directly oversee, manage, secure and monitor the facilities, budget and activities associated with the Office of Accommodated Testing and Services. The Office of Accommodated Testing and Services is an extremely fast-paced environment that requires high-level organization and communication skills. This position will serve as the primary point of contact for undergraduate, graduate and professional students testing with accommodations; and faculty and other department staff who have students testing with accommodations. This position makes decisions for the office with limited supervision.  Building a welcoming and inclusive community is the foundation of the work we do as professionals working with students. Fully including people of diverse backgrounds and perspectives helps us all thrive by working together, focus on our collective well-being and help students gain insight from their academic endeavors and real-world experiences. ESSENTIAL FUNCTIONS 1. Manage the development of the accommodated testing process to directly complement the vision, mission, strategic goals, policies, procedures and regulatory requirements for Case Western Reserve University. Be the expert on the accommodated testing process and represent the Office of Accommodated Testing and Services to students, faculty and staff. Develop, recommend and administer guidelines, procedures, and processes in support of Disability Resources within the Testing Center. Work in collaboration with multiple offices and departments on campus to implement testing accommodations. (35%) a) Schedule all test to be administered by the Testing Center through the Accessibility Information Management (AIM) system, assign students to testing spaces according to their approved accommodations. b) Communicate with faculty and staff regarding testing for online and hybrid courses over the summer. c) Facilitate resolving technical problems and install upgrades with UTech. d) Collect and analyze a variety of complex data and information. Perform statistical analysis and summarize findings in applicable reports, surveys, and other communication as needed. e) Prepare handouts, brochures, and other important information for students, faculty, and staff. f) Oversee problem resolution for any faculty and student concerns. g) Communicate with faculty and students to coordinate scheduling conflicts and ensure students have the appropriate testing experience as their peers, while adhering to the classroom guidelines established by faculty.  h) Log and track progress of requests for alternative dates, assist students and faculty by providing options for alternative dates and relay approvals to students. 2. Establish direction and focus (develop, explain and discuss objectives) for departmental staff and student employees as it relates to each person¿s position, team collaboration, department policy and procedures and customer services provided to students and the university community. Recruit, train and supervise accommodated testing coordinators and student employees who provide testing accommodations to undergraduate, graduate and professional students. (25%) a) Maintain a work environment that is marked by respect for others, that values inclusiveness and builds workforce diversity, and fosters diversity and teamwork. b) Supervise the day-to-day operations of the Testing Center; schedule testing coordinators and student employees work hours. c) Train and directly supervise testing coordinators; issue daily work assignments and review work as needed.  d) Complete yearly performance reviews with staff. Provide honest and constructive feedback on performance. Provide clear expectations with staff weekly/bi-weekly providing information and training on advancements in field, relevant case law, and opportunities for professional de

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