Easter Seals Jobs

ESFM

Position Title: Office Manager

Shift: Mon-Fri 7 am-4 pm

Salary: 60,000

Pay Grade: 10

Other Forms of Compensation: n/a

ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).

Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.

ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.

In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.

Job Summary

The Service Office Manager is responsible for managing a team of up to 2 people, navigating day to day activities including mailroom, shipping and receiving, hospitality, facilities monitoring, supply inventory, and general administrative support.

Responsibilities:

• Serves as the main point of contact for all activities related to the mail room and office services

• Lead by example, delegate, and build strong relationships with associates and clients

• Responds to requests in a timely manner and extends outstanding customer service and a positive attitude to all internal/external customers and clients

• Demonstrate proactive thinking and planning for both client and EverSource operations

• Serve as client’s main point of contact, host regular client meetings, and review metrics data related to essential job functions

• Prove flexible when faced with deadlines and challenges

• Manage and provide direction to on-site team in all aspects of mailroom and office services

• Oversees creation of shipments, receiving, sorting, scanning and delivery of all classes of US mail and accountable packages from various carriers such as FedEx, UPS, Amazon, etc.

• Collect and maintain records of metrics related to volumes and time and motion studies

• Produce client invoicing and maintain records related to supplemental billing in a timely and accurate manner

• Brew, monitor, stock and maintain cleanliness of all convenience areas such as pantries, coffee stations, kitchens, and communal areas

• Oversee physical appearance of all serviceable areas of the site including: conference rooms, lobbies, convenience copy stations, office services, supplies, etc.

• Oversees management of copier fleet by stocking paper, submitting service calls, and troubleshooting as needed

• Manage inventory of office and pantry supplies and coordinate ordering

• Submit work orders related to facilities monitoring such as light bulb replacements, temperature requests, and general office upkeep requests

• Maintain documented procedures for all ESFM processes and responsibilities

• Gain a full understanding for the utilization of Compass Group systems and applications

• Adhere to procedures and guidelines to remain compliant with all ESFM and Compass Group standards

• Responsible for cross-training all on-site associates and participating in on-going training programs

• Capture and manage employee time and PTO schedule

• Perform administrative tasks and other duties as needed

Qualifications/Requirements:

• High school diploma or equivalent (GED); College is a plus

• Maintain a positive attitude in busy environments

• Prior supervisory or management experience

• Proven customer service-related experience

• Proficiency in MS Office365, and general computer skills- willingness to learn new technologies

• Follows all established processes and procedures

• Excellent communication skills both written and oral

• Ability to lift up to 40 pounds

Apply to ESFM Services today!

ESFM is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.

Eurest services maintains a drug-free workplace.

Associates at Corporate are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf) for paid time off benefits information.

Req ID: 1396625

ESFM

Brandy Wilson